Thank you Timboukou! We will have someone get in touch with you directly.

Booking number 461.973.981

Hi timboukou. Please help us get to the bottom of this by posting your Booking.com reservation number. We will get in touch with you as soon as possible. Thanks.

My wife decided to book a one week stay in Florida near Disney. She found the Booking.com website and booked the vacation. She was aware that there were no refunds. She was also told that we would not be charged until we checked in. Unfortunately, we were charged prior to check in. There was a $1, 794.38 charge on our debit card. I was going to use my credit card when I arrived to charge the room. We had no problem with paying we just weren't ready to be charged yet and that caused us to have insufficient funds. We were able to move money into the account from another account but the point is they clearly stated we would not be charged and I had to pay a $35.00 fee at my bank. We called but got the run around. Fortunately the hotel chain is Holiday Inn and they couldn't have been more helpful. If you use Booking.com assume you will be charged right away and you can avoid this type of incident. For our part we learned a lesson.

Oh, and the original charge amount was supposed to be $1, 595.00 not $1, 794.38.