I've been using Booking.com for over a year. Mostly I had satisfaction from using Booking.com. Recently I had very bad experience and I wrote fair review. But booking.com hasn't published it. I don't know why they refused or didn't approved it. But its not right that they publish only what they think is right.

I've been using Booking.com for over a year. Mostly I had satisfaction from using Booking.com. Recently I had very bad experience and I wrote fair review. But booking.com hasn't published it. I don't know why they refused or didn't approved it. But its not right that they publish only what they think is right.

I used to my credit card details to book a hotel in Singapore , just give credit card number, CVV and date of expiry, transaction was not been processed but amount of SD 370 was deducted from my card.

We booked 3 rooms for two nights in a hotel at Calary. When we arrived the Calary airport, it was already 22:15. Hotel said they did not receive our booking despite we have every booking confirmation documents. We called booking.com via distance calls, called for help and waited at airport till midnight for the reply. Eventually, booking.com said the hotel would provide rooms for us. When we arrive at hotel, they said only two rooms can be provided. After further vigorous negotiation, the hotel ptovided 3 rooms to us. It was nearly 2am.
Booking.com eventually proposed to refund CAD30 for the incident and said it was the matter of the hotel only. Do you think the refund 30 is an insult, it was not refund actually. It was only the pay for distance call. Do you think Booking.com as a middle agent should have the responsibility to work with the hotel to give us an explanation? Why there were no rooms initially but have rooms as after long time negotiation.

I am writing regarding a recent booking made through your site. Despite being given the option of last minute cancellation, the money I owed for my stay was taken out in full days before, followed moments later by a letter from you saying that the hotel had cancelled the booking and was unable to accommodate me.
Distressed, I contacted both you and the hotel, with both parties passing the buck and the hotel claiming they had no control over the payment. In fact, they wrote to me and blamed you entirely, although clearly their room booking management is poor.

I would like to know why you felt it necessary to take my money in the first place when I was not due to pay any deposit for another two days and had a fee less cancellation til then. I would also like to know why your customer service representative told me it would take 14 days to refund the money you took out wrongly.
I would like it refunded immediately with compensation for the distress and inconvenience this fiasco has caused me.
I would also like an investigation into how this happened. I have been a loyal and regular supporter of yours until now, using your services every week for the last year. My trust has been violated by this experience.

Here is my booking code so you do not have to send me the stock reply.
1805881406

Claire Carroll

Hi dbtd,

Thank you for your review. If you can reply with your booking reference number we will be happy to get in touch with you directly in order to answer any questions that you have about our service.

Kind regards

Hello Booking.com,
what do you answer to the security flaw with credit card numbers sent in clear to the hotel?

Hi Hotel-Customer,

We are very sorry to hear about your negative experience. Our team is ready and waiting to investigate this matter for you, all you need to do is reply with your Booking.com reservation number so that we can start this process. When we have received your booking number we shall look into the matter and contact you directly in order to resolve your complaint.

We look forward to your reply.

Kind regards, Your Booking.com Team.

I made a hotel booking wit www.hotel.com with the stated policy on their site stating that a non refundable first night will be deducted from my account for the first night stay and I could cancel the rest if necessary. To my surprise the full many nights’ stay amount was deducted from my account. I also received an email later stating that the whole reservation is non refundable. I will not use booking.com again and shall only book with hotels direct.

I will also send a formal letter of complaint to the management, local and national, to the hotel concerned. I also think this practice is illegal and will be following up on this line of enquiry and shall report back here to let other people know what happened. I am also considering sending this information to UK national papers from them to investigate practices of this nature so that the UK general public is made aware of these practices.

Hi Hassanuk,

We are really sorry to hear about this problem and we would like to investigate this matter further.

Can you please reply with your Booking.com reservation number so that our specialised team can look into this matter for you? We would then contact you directly to discuss a resolution to this complaint.

We look forward to hearing from you.

Kind regards

Your Booking.com Team