Received a VISA gift card for christmas and wanted to use it towards a purchase online with the balance on my debit card. The online purchase would not go through. Called Customer Service. Transfered twice. Ended up talking to "Sue" who must hate her job as she was clearly disgusted by talking to me. In short, I was told a CUSTOMER can only use 1 "card" for a purchase. No apologies. ALL ATTITUDE. No thanks Boston Store. Money is money. My childen who chipped in and each gave us a small monetary card towards this bigger item purchase at Boston Store is a mute point. Done shopping with you. PS - Sue- get out of customer service.

My husband and I bought a purse and wallet inside Mayfair store in Wauwatosa WI. It was from a company called LXR and Co. I wish Boston Store never did business with this company because they are a complete and total unprofessional business. It is a huge blemish on Boston Store. This company has a ridiculous return policy which I tried to follow but what given constant miss information. Please buy at a real store if you want a luxury handbag. No one to help you send now I am out 450.00 for a wallet that I can't use. I blame both Boston Store for allowing a con artist company to sublet in there store. You lost a lot of business. My family , co- workers and Facebook friends and any and all people I will talk too. Thanks for nothing!!!!!! Nn

I and my wife witnessed a Boston Store Corporate woman from best out, just verbally beat down a woman, whom was working for BostonStore, and was a M. Kors rep. This corporate P.O.S. , JUST RIPPED INTO HER, saying this is unacceptable the ways it's set up. M. Lots she explained, states it's to be done his way. The B.S. Corp woman jumped all over her. THIS IS UNEXCEPTABLE BEHAVIOR, AND THAT WOMAN NEEDS TO BE TERMINATED NOW! THE REP QUIT THAT DAY ( WE TALKED TO HER) , AND NOW IS WORKING IN A M.KORS STORE. I DEMANDS A RESPONSE TO THIS WITH IN 24 HOURS, OR I WILL AGREE TO DEFEND HER IN HER ACTION AGAINST BOSTON STORE. I WILL ALSO POST EVERYWHERE TO BOYCOTT BOSTON STORE. THERE WERE OTHER WITNESSED TO THIS, AND ALSO WILL BOYCOTT AND POST TOO.

Please send this to the appropriate people, and who will also respond.

I have never written to a company before this, but I am so upset that I am writing to let you know of a very bad experience I had with your Madison ​W​est Boston store. I have been a customer since the store opened. This past January I was ill and was admitted to the Mayo Clinic ​for a​ diagnoses and treatment. While I was away from home, my mail delivery was stopped. I did not return to Madison till the end of February. Once home I picked up my mail and found a bill from your store. When I opened it up I saw I had a late fee which was understandable since my mail was on hold. I have never had a late fee before, and I felt I needed to explain to your store why ​ it happened now​. In speaking with customer service in Madison, ​​the person was very nice. She looked back and saw that I always paid my bills on time. She surprised me by saying she would waive the fee, but only this one time. She instructed me to subtract the fee and “ mail in my payment”. I immediately wrote the check and placed it in the “mailbox.” My bill was now fully paid. The other day I received another bill which surprised me because I hadn’t been able do any shopping since returning home from the hospital. The bill showed a $35.44 fee. I called customer ​service ​to find out​ what ​the fee​ was for. I was told it was a late fee. I explained that ​I​ had been told that my late fee was waived. I was very confused , because this person kept saying it was another late fee. I just wasn't understanding ( not the representative’s fault). I just wasn't getting it. I asked to speak to the manager. That is where the problem and my complaint begins. The manager told me that my mailed check didn't get there before another bill date occurred. I mailed the check on February 28th, the bill was due March 3rd. I explained ​that I​ did exactly what the original customer service representative told me to do, and immediately put my check in the mailbox. Michele, the supervisor, then told me she is not responsible for the mail schedule. I thought that was a rude comment. I told her that had the customer service representative told me to immediately take my check to the store, my husband would have done so. However,I followed the instructions ​I ​was given and now feel unjustly punished. Michele ​kept repeating​ “ that's our policy”.

The more I thought about it, and still think about it the more upset I am. I feel it is totally unfair. I did exactly what I was told to do. My payment could have been brought directly to the store, but I was told to mail it. Please understand it is not just about the money. It is about what is fair, what is just. I understand policy, but there are circumstances at times to justly excuse a policy.Things aren’t always black and white, and nothing was done intentionally by me or the original Boston Store customer service representative for me to be penalized. I did ​everything above board as instructed, but it didn't matter one bit to your supervisor.

I hope you review my complaint and explanation and correct the situation on my account.

Thank you for your attention,
Barbara Brower, Verona Wi.

poor sales rep. I had to return a item 3 times in cosmetic, The manager was in a meeting .I left my name and phone# but didn't receive a call back, than I e-mailed their corp. office , but still no reply, I am a 35year customer, is that the value that you give me (worthless)