Hello

My name is Tarajah Atkins and I have a 2013 Ford Fusion through you all well had. My car was repossessed this morning at 5:30 am now let me try and explain without writing a book. I lost my job in January of 2017 but still managed to keep up with my payments. I fell on hard times and my payments started to fall behind but I still was making some type of payment calling in to keep communication open. I was told that I needed to pay $341 by July 7th to avoid repo and I did just that then I was working on another payment I called in on July 28th the rep told me I had to pay $241 by August 8th in order to “qualify” for the deferred program in which I have been told numerous of times that I could not “quality” for it WHY NOT IF ITS THERE TO HELP OUT CUSTOMERS LIKE ME WHO HAS STRUGGLING WITH PAYMENTS any way she never stated that the payment was to actually stop a repossession from happening. I am at the end of my rope with this company I but a do not call on my account because people are nasty and rude when they call me and they call my phone 4-10 times a day (at the time) which is why I put the block in place. Managers supervisors all don’t see anything wrong the reps being rude and down right nasty! I had a interview today guaranteed on the spot hire and because my car was snatched I couldn’t make it.. so thank you bridgecrest bad enough my life was already ruined by having this over priced vehicle with many many recalls on it but at least I had away to get around for myself and my kids..

I reported to the BBB and my next steps are to look into legal actions because this should not be ok.. and I will not stop until a solution is made. It’s time for bridgecrest to own their mistakes and lack of information not to mention their lack in the ability to help out customers when it’s really needed.