I bought a car through Carvana and financed through go financial, now Bridgecrest. This company has repeatedly lost my payments, charging me late fees and interest for payments they lose. They’ve eventually found most of them, but the last two payments I made apparently they cannot find. I sent them proof of payment front my bank and that it’s not enough to have this company credit my account. I will never do business with this company again.

I am a customer of Drive Time who has had problems with Bridgecrest Financial.
We were hit with hurricane Irma on September 9th. Everything was flooded and no work for 1 week. I contacted the company and asked if there was anything they could do to help me extend my upcoming payment due on the 25th. I was told they were offering to put the payment at the end of the loan and I needed to look an email that I would need to e-sign to confirm the agreement. I didn't receive the email within a couple of days so I called every day and was told it was still in the process stage. When my payment became late I no longer had to call them because they started calling me every day to only tell me it was still waiting approval. After a week and a half, when I spoke with them, I was told my request had not been entered correctly and she would redo it and to await the email again. Still speaking with them every day getting the same info. Finally when I called I was told the request was denied because they are no longer offering that option. I explained it was offered at the time I put in the request so that should not have anything to do with what they are offering now. They explained that they met their quota on that offer so I can set up an arrangement with them. The only arrangement was to tell them when I can make the payment (within 14 days). I had several conversations with them with no avail. I complained about the interest being charged for this payment which is now late and the fact it would reflect on my credit report. They did give me credit for the interest charged up to the day I spoke with them and that was it.