avis budget is a very bad company- they scam EVERYONE from the sales agents to the customers. They are full of scam artists and the entire company is run very badly. The managers there are really awful, and liars. They do need to be exposed for everything they are and represent. One of the worst companies out there.

also the people that work there are liars and bullies. employees there are snakes who bully co-workers and customers. Bottom of barrel type con-artists work there. It's a very bad place

I am livid and have never received such poor customer service in my
life. I have always had pleasant experiences w/ National, Avis and
Budget, but this time I chose Budget. I picked up a car from Budget out
of the Santa Domingo, Dominican Republic office on November 16th 2010.
It was rented through the Internet at a rate of apx 30.00 per day. When
I went to obtain my car there was a customer service person
there-female-that checked me in--she assured me the car would be full of
gasoline and would not be red.


As a single person traveling cross country to meet my fiance I did not
want a red car for safety reasons.The attendant-male- that gave me an
orientation of my car--which turned out to be RED and had only 1/2 a
tank of gas-wrote on the paper that the car had a little more than 1/2
tank of gas.


Bear in mind I had been on a "Red eye" from California and had been in
airports and on planes for about 11 hours. I was very jet lagged. I
questioned him as to why he had indicated on the paper that it was over
1/2 full. He said not to worry it was the same as half full. I told him
I was promised a full tank and a different colored car.(I would be
driving cross country and wanted to have as much gas as possible. He
acted frustrated, as he had already put my luggage in this one, and
said we could change cars. I was ready to pass out at this point. Just
wishing to be on my way before nightfall for safety reasons---I said
don't worry about it. He pointed to where I could get gas.


When I returned the car on Dec 1st there was a problem. Before
returning the car we filled it up to half full just before getting into
the airport.We arrived in more than enough time to catch my flight and
get my connecting flight.However the customer service person wanted more
money for the "deficit gas". I explained the previous scenario to her
and then to her supervisor-also female- who was eating french fries at
the desk in front of me. They did not care--They went round and round
with me for at least 25 minutes and then we decided to fill it up to
where they wanted it. I feel this was a tactic to just have us say
forget it and pay the high price that is tacked on for a the extra gas.
They knew what time my flight was and figured I would not put up a fuss-
My fiance went and put more gas in the car. I got in line for my flight.
As a result of this hassle these Budget customer service agents gave me,
I missed my flight.


I had to pay a change fee of 100.00 to jet blue and I had to spring for
an expensive hotel near the airport that evening- 185.00.(Quality Inn)
285.00 +15 for the gas and about 50.00 for food. 351.00--The of course
the rental of my car $302.01--Turned out to be a 753.01 car rental!!!
Such a deal!


To top it all off, my fiance and I were mugged as we walked to get food
near the hotel. Luckily I was able to make it to the hotel and my fiance
and the hotel manager handled the problem. needless to say this was a
really bad experience. The c.s. people at budget were horrible and
relentless over a sum that amounted to probably no more than $50.00 that
they would have been making. I think it cost us about 15.00 to fill it
up.I know that if you were traveling you would not have liked to be
treated like this.Times are hard, but it is my philosophy that every
customer counts and the way that you treat people really does matter. At
the very least, I would like to be compensated for my expenses.


Your prompt attention to this would be very much appreciated. It may
seem like a small thing to you, but when your vacation memories are
ruined it is a big thing. I'm sure you understand and will look forward
to your reply.Good communication and customer service, as I'm sure you
know, goes a long way. By the way I'm fluent in Spanish too--It was not
a misunderstanding. I feel like I was mugged twice. The bandits didn't
get anything, but Budget cost me a substantial amount.


It's also really about the principal and how horrible I felt after this
experience. Thank you.

I want to share my Budget Fuel Scam story – and post as many places as I can on the web. I rented a car in Orlando and pre-paid. We had to wait 45 mins in line, with only one CSR processing waiting patrons. We would have moved to another line, but we pre-paid for our car. When we got our paperwork completed, and went to pick up our car – there was no car. Had to get back in line, and they had to “upgrade” us to the largest, premium, ugly car for just 2 people. We drove to Disney World and to Lakeland, but had double the gas use due to the larger car. Still, we used a 1/2 tank, which we filled up for $37. We returned the car full to the Orlando airport. The Budget attendant took our gas receipt, acknowledged the car was full on gas, and told us we were paid in full, and could go. Today, I get a bill for $133.47 in the mail, stating that the car was not full. I called the Customer Service Department and was treated horribly, and told to submit my ORIGINAL receipt, which the Budget attendant took! I spoke with a supervisor who was even less caring. I finally reached “Katy” in the Budget Accounting department who offered for me to fax a copy of my on-line Capital One Bank statement for the transaction, and she would process. I have rented from Budget for years, but NEVER, EVER again. I was told this might have happened in error because when the car goes from the return area to the fueling area, the “fueling people” make the decision on if the car is refueled or not. Really, seriously – where is the consumer’s rights, protection and ability to respond to this? Also, if I returned the car with no dents, but the Budget car washer finds a major dent, or cracked wind shield when the are washing it, and I am to be charged? The idea of adding charges AFTER the car is returned, and someone needs to expose Avis and Budget for this practice. It is my mission now, so others do not have to go through what I went through today.