I recently went to the new Buffalo Wild Wing in St. Marys, Oh and the waitress didn't give us any refills, the appetizer came out right before we were getting ready to leave, the waitress "helper" asked us to get our food of of the tray because she thought she would drop it, my food was cold, and also I found a hair in my food. They took the potato wedges off the bill for having a hair in it but never offered me new ones. I was very displeased. If you are going to open a new business I understand that it might not be all together the first few weeks but make sure the workers know what they are doing and are properly trained!

just to comment i work at one of the many places that this store has popped up... there is no training as waitstaff they are shown how to put orders in and that it. cooks your put on a station and u have to learn for yourself.. their wing certification training as they call it is a big fat joke. it tells you how to train people ok well if you wasn't properly trained when you get hired how are you to train someone the proper ways .. the book doesn't say anything about what the proper ways to do things. i have trained in 2 areas neither time was a given training just put on that station and had to learn it(front of house and back of house). the managers are just see the money signs and the bonus they get in their checks for not giving out to many comp's among other factors. and if that store just opened it will only get worse. the one i work at was great when i started but now its a shit hole were no cares there is only a few of us who try to make good but its a losing battle... about to find another job