On 17 Nov. 2017 I visited Bankstown Airport Bunnings for some items. As I drove in I noticed over flowing trolley bays with trolleys blocking some of the parking area lanes. I decided to park my car well clear of these areas so parked at the end of the parking area furthest away.
On existing the store when I finished shopping I noticed one car with a trolley resting against it. As I approached my car I saw a trolley almost touching the front left mud guard. Looking closer I realised the trolley had run into my car leaving a dent and a red line about 15cm long.
At first I thought "oh well what can you do about it?" Then I thought I may as well report it in store and just see what Bunnings policy was on this sort of thing.
I went to the service desk and explained what had happened. The girl on the desk was most obliging and said she would contact the Manager. After waiting for a short time a two ladies came, one introduced herself as Samantha and explained she was the Manager on duty.
I explained the situation in a very friendly way and said "there probably isn't much you can do about it but I thought I would report it any way and the over flowing trolley bays."
Samantha was very helpful and explained that what Bunnings' does in this sort of case was to take some photos of the damage and she would submit an Incident report. She said I needed to get two quotes for the repair and email them through to her. She would then forward the quotes and report to head office and head office would contact me when the claim had been accepted instructing me which repairer they had chosen.
The two ladies came and looked at the car, took some photos and Samantha gave the' [email protected] Attn. Samantha" email address. They then left and walked back to the store removing the trolley that was up against another car. Also by that time I noticed staff were out collecting trolleys from all over the car park.
Simple I thought and I left saying to my son how glad I was that I had bothered to go and report it.
I went and got four quotes, two were paint less dent removal and two were for traditional panel beating and spray painting. To be fair I thought the paint less option would be fine and it was considerably cheaper, so I forwarded the two quotes through as requested on 29 Nov 2017. One was $330 and the other $220.
6 December 2017.
I had not received any acknowledgment of my email so I sent it again requesting acknowledgment of receipt.
14 December 2017.
Still no response so again I sent an email asking for a response either yes or no.
19 December 2017.
Still no response so I phoned the store and asked the lady who answered, was Samantha at work and could I speak to her to confirm the email had been received. The lady told me Samantha was on her days off and would be back on the weekend but she, herself, had seen the emails come through and would get Samantha to contact me.
28 Feb 2018.
No response. I phoned head office explained he whole situation and asked was it correct that Bunnings policy was to accept responsibility in this situation. The person on the phone didn't really answer the question but agreed it was poor customer service to have not responded at all. She said she would contact Bankstown Airport Bunnings and ask them to contact me.
5 June 2018.
I had almost given up thinking anything would be done by this stage but thought I'll give it one last go. So I have emailed again the store and head office explaining it had been 7 months, almost, since it had happened and how disappointed I was with their lack of customer service.
I really didn't expect Bunnings would do anything about it but after them being so, convincingly, obliging I thought I may as well have the car repaired at their expense.

I will wait and see what happens.