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Burlington Coat Factory

United States,
Georgia

Consumer complaints and reviews about Burlington Coat Factory

Betty Miller Send email
 
Dec 19, 2013

Refund/return policy

I am seething!!!! On 12-18-13 I bought a dog bed for $19.99 (plus tax along with 2 more items). Since it was a DOG BED my doberman slept in it last night. This morning 12-19-13 I go to invert it and see slits in the bottom which revealed the inside. This was not acceptable as I have other animals, another dog and cats (one a kitten) which could ingest the recycled part that was the filling. I took it back the next day and the first person I originally showed it to said they'd had a problem with this happening to other beds as it appears when they cut opened the boxes they were in, the beds were also cut. I was told I could find another one like it to switch. I found one that was the same price (but not as nice). The original lady I spoke with was ringing up another customer so to keep from holding up the line, I went to the next register. I was then told that because my dog slept in it and it smelled like a dog had, I could not return it. THE BED WAS FOR THE DOG TO SLEEP IN!!!!!!!!!!!! The item should not have been put out for selling since it was a damaged good. I have spent a considerable amount in this store but never again. I spoke to others coming out of the store and will continue to do so to anyone I meet. We then went to another store (big chain) and told everyone we saw about it. 99.9% of the people agreed with us. Never again will I or my family enter your doors.
Lt. Frank "The Tank" Beckles Send email
 
Mar 12, 2012

Burlington Coat Factory is a

I'm a good manager, I work at the Branch in Augusta GA. I've witnessed other managers & some employees violating company policies, and when I informed the new District Managers- Migel & Barren, they cursed at me & used racial slurs, threatened me with physical violence, and told me that I was fired! Burlington Coat Factory a store were lousy managers & staff have created an hostile environment, I don't even feel safe enough to just go and get my check.. There Corporate Headquraters are full of incompetant women who show up to work late, stay on the phone for hours, and fail to properly do anything about customer & employee concerns.. The issues that have been allowed to take place by Racist & Feminist Managers; Migel, Sylvia, & Barren: Managers & some employees (Jennifer, Cal, Tyrell, Kevin) being rude & verbally abusive to customers, ditching work (leaving early before their shift ends), leaving other good employees to take up extra work loads & do their jobs as well, insulting/verbally rude to employees in front of customers, locking employees in the store & forcing them to work past their scheduled work shift (Barren), lying & falsly accusing good employees of cash shortages (Migel), allowing employees to use each others cash register without permission (Sylvia), stealing time- often coming into work when not scheduled and clocking in, not properly training new employees & taking too long to put new employees on work schedule, Migel committing sexual harrassment, other managers harrassing good employees threatening them & punishing them, for what bad employees (who have been there longer) have done, and treating military soldiers who shop there- with no respect, and refusing military discounts for our soldiers!
THIS IS A HORRIBLE COMPANY TO WORK FOR, AND THEY TREAT MOST OF THEIR CUSTOMERS & GOOD MANAGERS/EMPLOYEES -LIKE CRAP, MY ADVICE TO PEOPLE, IS TO NOT SHOP OR WORK FOR BURLINGTON COAT FACTORY!!
Angrywomanandhow Send email
 
Mar 12, 2012

Burlington Coat Factory is a

they are also corrupt. In New Jersey, they are in collaboration with local police and judges to make money on fines. They accused my husband of trying to steal a $10 wallet--that he was actually trying to purchase--when he spent over $300 on coats and sweaters. The checkout girl shoved it in the bag without ringing it up. At the door when the alarm went off, my husband calmly explained, "oh, she must have forgotten to ring that up before putting it in the bag." The security guards actually handcuffed my husband and booked him, gave him a hearing date. When he returned one month later, he expected the judge to share his indignation--why in the name of God would my husband jeopardize his career and reputation, after spending $300 for clothing, on a lousy $10 wallet? The judge however, would hear none of it, he rambled on about Burlington's "outstanding reputation, " and how they would never falsely accuse anyone, and fined my husband $300--for "DISTURBING THE PEACE." Number one, my husband never raised his voice, number two, the only reason they booked him on that ridiculous charge is because they could not proove he was trying to steal something, which clearly he would never do, and so it was based on their word against his that he "disturbed the peace." It's outrageous, and apparently this is how the town makes some of their money.

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