Beware of them!

I found out that I was mysteriously upgraded to premium when I started seeing charges in my credit card.

However have no access to anything premium. And on top of that they are charging me 20 dollars per month!!

I could not unsubscribed, it's not true that you can unsubscribe anytime.

I had a password and I was using it without problems,but the next day I could not used it because Busuu did not recognize my password. I haven't been able to get a new one to continue taking my French lessons. I have tried to get a new one about 20 times and Busuu always rejects the passwords that I send.I can't forget about it, because I paid for the French lessons.

I think Busuu should have more control over the sort of people using their site. I am tired of guys thinking it is some sort of sex chat line and only wanting to have Webcam sex or show me part of their anatomy I really don't want to see!. I joined the site because I thought it was a language learning site but it seems to me there are lots of people using it for cheap thrills. As I tell them there are plenty of sites around for this. Please do something about this Busuu.

This guys do a scam membership. I was on a month-to-month membership for 3 months getting a feel for the website and stopped using it. Then I was automatically enrolled for a 12 month membership at their highest rate of $20.95/month. Busuu.com are not working with me to cancel or refund a membership I never signed up for and haven't used in 6 months. I am locked in to $262/year now. Absolute rubbish customer service, responding only with standard emails. Have never experienced this level of impersonal computerized customer service from any educational merchant.