I too have problems with Camp Australia at Valley View Primary in Wyoming, NSW.
I noticed that there was a $65 jump between the closing balance of one statement and the opening balance of the next. When I queried this (three months later), I was told that the accounts dept. do not have access to statements "that old"!! So they provided a new statement for the past six months. And guess what, about half the weeks had different closing balances to the original statements (in their favor, naturally!!) On top of that, they have been charging me Late payment fees, and even excluded my son from care. When I complained, they re-instated him, but as a casual. CA never advised me that my son have been un-excluded, that was left to the coordinator (even though it was CA head office that had excluded him). And the coordinator never advised me that I would have to re-book him as a permanent. Unfortunately I have no other choice as the only other OOSH care is a bus ride away, and we live too close tot he school to get him a bus pass. I am lodging a formal complaint against CA with the ombudsman.

The school my child is at has awarded the OSH contract to Camp Australia for the next three year period. This will come in to effect from 2 April 2012 will the commencement of the Holiday Program. The tender process and award of the contract was done with virtually no consultation with parents, including those who have the most vested interest: parents who use the current OSH provider (a one line offer for parents to submit feedback about the current provider appeared in one newsletter!). Apart from Camp Australia's arbitrary $20 annual 'administrative fee' applicable upon initial registration and every 12 months thereafter, based on their current fee schedule I am now up for an additional $600 per annum ($3/day more expensive than current OSH provider for combined before and after care). This despite the school allegedly 'negotiating' for fees to match the current providers and for there to be no fee increase for the first 15 months! I imagine I will need to see what my first invoice looks like to see whether Camp Australia will honour that agreement, however, from the complaints about their billing section I imagine I'd have an uphill battle to get them to apply the correct 'negotiated' fee. The stories of the lack of provision of sufficient food for the children leaves me feeling horrified. Sounds like something out of Dickens! I've attended the recent information session at which one of the owners, Andrew, was present. He advised that the Manager of the Customer Service section, Chris, had discretion to waive fees where less than 7 days notice was provided for cancellation and that this would take into consideration the specific circumstances of the cancellation - suggesting therefore that not all cancellations of less than 7 days necessarily needed to be based on medical grounds. He also advised that Camp Australia employees, being reasonable people, would give the benefit of the doubt to parents where doctor's certificates had not been obtained and the fee would be waived - perhaps I should have requested that in writing! In anticipation of the need to lodge a formal complaint who/what is the correct complaints body for OSH providers? I asked a couple of questions during the information session and his responses were defensive using the tactic of highlighting how they were compliant rather than addressing the question per se. The compliance status of Camp Australia was completely irrelevant to the questions I was asking and I couldn't help but wonder why he felt it necessary to raise it as a justification for lengthy cancellation notification periods and arbitrary fee impositions considering the current provider's far more parent friendly policy in those respects and my certainty that the current provider is also compliant. Now that I've read some of the experiences above I can't help but feel really apprehensive for the well-being of my child and the potential for on-going fee disputes.