They do not value their customers once you drive away!!! We purchased this unit in November of 2018 at Camping World Tyler, Texas and had a leak at the time and was assured it would be fixed through there rigorous testing. In June of 2019 we had to take it back to Tyler, Tx service department for the same leak. It stayed in there shop for three months due to having to replace the whole water damaged slide from a seal being installed incorrectly(not to mention when the replaced the slide they left screws to long and shredded our vinyl flooring). We were so dissatisfied with Camping World customer service they couldn't even communicate with us on what was going on. So now it has happed again the leaking in the same spot. This time we took it to another Camping World in Bossier, La and we are having trouble with the manufacturer warranty wanting to cover the same issue not fixed right the 2nd time. We reached out to the General Manager(Brandon Whitham Tyler, Tx)and wanted a buyback on our camper but he came back with some low ball amount that is way lower than what is owed so now we are stuck with useless camper.

I purchased a brand new 2019 Keystone camper from Camping World on December 1, 2018. I took it to them for scheduled service on January 12, 2019 to have a paint protection package applied on the camper. When we returned to pick it up on January 19, 2019 we discovered it was damaged while in their possession. They agreed to fix the damages but they have never provided me with any work orders for proof – but I do have the email communications. They told me to trust them, so I did. I had additional options installed from their recommendations while they were fixing the damages they had made. When the camper was returned to me on Thursday, February 21, 2019 @ 4:00 pm the camper had new damages to the cabinetry, along with extensive water damage. I took pictures and a video and immediately contacted Camping World. The camper was brand new (42 days old), winterized, never been used, when it was dropped off to have the paint protection. Camping World is playing the blame game – it’s a manufacturing defect – my guys didn’t do that. Everyone is in agreement the camper is severely damaged! We didn't purchase a REFURBISHED camper. Why am I now making payments on a REFURBISHED camper that had water damage? I have asked them to take the camper back, do a substitution of collateral, because the damaged happened on their property, while in their possession. They are now saying the camper is “USED” – it is not worth the same money we paid for it on December 1, 2018. I only had it for 42 days and it was returned to me with 6 inches of standing water and cabinetry damage. I was told by Camping World that I must allow the warranty work to completed on the camper to fix the damages. When I asked them to take the camper back on trade - I was told the camper is no longer worth what I paid for it because it’s “USED”. Camping World should have liability insurance for the damages that happened at their business, and should make us whole again – instead I now have a financial loss (diminished value) and they won’t do anything about it. They haven’t even agreed to replace the water damaged personal property. If WATER DAMAGE is no problem - HOW ABOUT A LIFETIME WARRANTY!

'The Camping World Employee manual must have a hard and fast rule - do not return phone calls to any customer or would be customer - ignore all messages, no matter what the message is. Same experience in North Carolina and in Texas. Total at different times over a period of several months: 23 messages left on phone calls-- about half voice mail messages and half left with reception operator and other personnel, 3 fax messages, more than 12 emails, to both Charlotte & near by town in North Carolina and Lubbock Texas CW Service departments - not one return call.ever received back on any of these efforts. .
The only time I can talk to the person being called is to happen to make a call at at time that the person actually answers the call.
I wouldn't keep trying if they weren't the only Winnebago dealer option in the geographic areas that I needed service.

•••Customer Alert•••
Buyers Beware... Unprofessional, rip-offs to say the least. Spend money elsewhere. Avoid these stores like the plague. Our one too many experiences with this business both online and in-store have always left us always disgusted.
Thank you all for reading and heeding this with advanced warning signs given to you, family/friends and or enemies.