This was by far the worst online shopping experience I've had. I placed an order for a Canon S95 about a week and a half before Christmas with AJRichard because it was the best price I could find online. It wasn't until after I made the purchase that I was notified that it won't be delivered until after Christmas and that I should call their customer service number. So I did, and the representative was rude and told me I'd have to pay an extra $40 to expedite it. So, I just sucked it up and just hoped it would arrive earlier than what they said. I ended up called two additional times to verify my shipping address and both representatives were rude and disrespectful. They basically told me that I was "SOL" and that I should pay the extra $40 to get it on time. With the attitudes their representatives have, I'd rather pay extra somewhere else where their customers are valued. I ended up cancelling my order since it would basically get here after the new year. They were even rude when I cancelled the order and didn't ask why or if there could be anything done. As luck would have it, Amazon actually lowered their price by $70 with free 1 day shipping so I got my Canon S95 for $229 just in time for Christmas!

Horrible customer service. Purchased a PIXMA MP560 and it stopped functioning 13 months from the date of purchase. I contacted technical support and they stated that this was a hard ware issue and the unit could not be repaoired over the phone. They sent me over to "the loyalty department" where they were more than happy to sell me a refurbished unit at a reduced cost. I agreed and they shipped the unit and much to my surprise, it was missing the printhead. What kind of QA process do you have if no one even checks the print head before they ship it.

I contacted the center again and they were apologetic. They said that they would send me a replacement printer head and I would recieve it next week. Unfortunately I needed it then so I told them I would be sending the unit back and purchasing from another brand. They seemed confrontational but provided me with the RMA number. I will never purchase another Canon product again.

In addition, the piece that failed on my unit was an issue with the lubricant that Canon was aware