After paying a $157.01 bill in Jan by check, I went to a March 14 appt at Capstone. I was told that I could not proceed to my appt until I paid $157.01 right then. I told them it sounded like blackmail, and that I believed I had paid that amount several months before (did not carry my checkbook with me). They said I had to pay to see Dr, so I put it on a credit card. Upon going home I found the check stub -called my bank and check had cleared meaning Capstone had deposited check for $157.01. I called them and told them this, and the office clerk said it would be corrected and they would call back. Never called, so I called again and was given another office and they had no record of any of it, so no one knows and I cannot get any response other than excuses and runaround. Meanwhile they get away with double billing. I have seen this in statements going to insurance as well with this Dr. office.

How can i get them to correct this? who can I file complaints with to get action?

Gat a copy of the cancelled check and the receipt of the credit card transaction and take it to their billing office. Generally the billing dept is not in the same office.
also, you might bring your explanation of benefits from your insurance...it may show payment history, it may not.
You might also try Better Business Bureau or whatever the "Dr" equivalent ao we can warn people of this place.
We have also had several negative incidents with with thia office. The front office staff is incompetent and Dr Moore either has no idea what they are doing, or doesnt care

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Hope this helps. If you can get a referral try Trinity Pain in downtown Fort Worth.