I cancelled my care.com account within minutes of signing up. Specifically, I chose "I signed up as a care provider by mistake." I was looking for tutoring jobs this summer. Following this mistake, I thought I would perhaps get a refund, especially since I was directed to use a separate email and create a new account (which I did). Unfortunately, I realize that some mistakes are costly so I was not all that surprised when I did not receive a refund, or even an acknowledgement from care.com about how frequently this must happen since there is an entire cancellation category dedicated to it. I am a single mother and a school teacher and every dollar counts. Needless to say, I was surprised when my card was then charged another $39 a month later! I only found this complaint board by searching "class action suit against Care.com" after I found the unbelievable number of complaints on your Facebook page. I actually hired someone last fall from this website and that is why I thought it might work for me. Now I think it is just a scam. I fully plan to shout that from every mountaintop I can find and will definitely keep looking for whatever creepy lawyer is out there preparing that class action suit I searched for when I came across this page. I have contacted you four times by email and have held through you endless loop on the phone. I even tried to contact someone through my active account to try to get through. This must stop. You must refund me and all the other hard-working people out there that you are stealing from. Dina Marney