Hi George H James, I apologize for the experience you had, as it was never our intention to mislead our members. Care.com states on the payment page that "All subscriptions automatically renew until cancellation" so that members are aware that it is a subscription service. Once you upgrade, you get a confirmation page giving you the option to "Set a Reminder, " which sends you reminder emails leading up to your automatic renewal date. I reviewed the full email chain that you noted above and do see that you were sent a confirmation email about your subscription and that you would be renewed.

In your case, you replied to the confirmation email under an email account that we do not have on file thus we could not find your account. We would need more information in order to review your account like your full name and/or email address on file, last 4 digits of the card, etc. We do not capture individuals seeking care's SSN number thus would not request that. I've reviewed the emails and do not see that request. If you can find that email, please do forward that to us.

Again, we are happy to review your account once we are able to find it. You can also do this yourself by simply signing into your account, the scrolling to "Membership Information" under "My Profile and Settings." Once you are there, click on "Downgrade." This will set your account to downgrade to the free membership, but will keep your information in our system so that you can log in and upgrade anytime. This process is detailed out in our FAQ page under "How do I close my account?"

If you'd rather call in, the Care.com Member Care lines are open 10-6 Monday-Friday EST, voicemails are returned same day at 877.227.3115. -Martha at Care.com