I should have read these a few months ago. I had the same challenge that it looks like many others have had. I signed up for one month of service through care.com. After a couple of weeks I found care. That was a few months ago and I just noticed that care.com has been charging me every month since. When I signed up for one month, I thought I was signing up for one month, nothing more. They are now unwilling to credit back all the money they stole from me.

I would warn any person thinking of using this site. They are shady in how they unfairly charge people. The number of complaints on this site looks like this is not an isolated incidence. Instead it is proof that this is common practice for them.

Do Not use care.com unless you want to be taken for a ride.

Hi Traci422, I apologize for the experience you had, as it is never our intention to mislead our members. Care.com states clearly on the payment page that "All subscriptions automatically renew until cancellation" so that members are aware that it is a subscription service. Once you upgraded, you received a confirmation page that reflected the charge, and it again stated that your account would automatically renew until canceled by you. You were then given the option to "Set a Reminder, " which would have sent you reminder email leading up to your automatic renewal date if you chose that option at that time. For future reference, once you have upgraded to our Premium Membership, you can also simply downgrade your account to a free basic membership at any time. To do this, simply scroll down to "Membership Information" under "My Profile and Settings." Once you are there, click on "Downgrade." This will set your account to downgrade to the free membership, but will keep your information in our system so that you can log in and upgrade anytime. This process is detailed out in our FAQ page under "How do I close my account?" It sounds like your billing has not been resolved, so I encourage you to contact us again at 877.227.3115 and we would be happy to review your account again. Feel free to ask for me, Gina, Member Care Supervisor at Care.com.