Placed an order for a G3 Roof Cargo box with a listed price of $295.25 and 27 in stock. Next day get a message saying the box is out of stock, so the order is cancelled with a refund to the credit card. Refund was received. Next day checked the inventory again, and is still shows 27 in stock. Figured I'd place the order again, and got the same result. Decided to have an online chat with CarID representative, who confirmed the order was cancelled because the price was incorrect and would be updated and changed, adding a $55 price increase. Rep asked if I still wanted the item, so I went ahead a paid the extra $55. Now get an email stating the order is delayed by the manufacturer, even though 27 are still showing in stock. Since I don't need the item for another few weeks, left it alone. Checked the website again today (3 days later) and in incorrect price is still shown, 27 are in stock, and delivery will happen on November 30th (2 days from now.). Mine, however, does not have a firm ship date yet. Interesting!

I recommend you avoid this company and shop elsewhere. And, if you have the same experience as me, do what I am going to do...contact the Attorney General office of the State of New Jersey and file a complaint.

Do not buy internationally from this company!!!!

This company only uses UPS for international shipping.
For a $600 order, UPS wanted another $600 in duties and 'brokerage' fees to send it across the border.
Imagine $1200 for $600 of stuff!!
I suggest finding your stuff on Amazon, which doesn't do this stupid brokerage ripoff like UPS
CARID will not tell you in advance that your shipment will be stopped at the border and then UPS will charge extra (double) to send it across!!

THIS COMPANY IS RUN BY CROOKS THAT TAKE YOUR MONEY AND MAKE ALL KINDS OF EXCUSES TO NOT REFUND YOUR PURCHASE WHEN IT ARRIVES BROKEN< WRONG< SCRATCHED ETC> DO NOT I REPEAT DO NOT BUY ANYTHING FROM CARiD. THERE ARE MANY OTHER CHEAPER MORE TRUSTWORTHY ONLINE RETAILERS OF THESE PRODUCTS TO CHOOSE FROM> MOST ITEMS SOLD BY THESE GUYS ARE DROP SHIPPED FROM THE MANUFACTURE AND CARiD DOSENT EVEN HAVE STOCK OF ANYTHING> THATS WHY THEY TRY SO HARD TO FOLLOW STRICT RETURN ITEM RETENTION> ASSHOLES

On 1/12/20, I ordered an air compressor online with Car ID. The cost was $242.95 + $21.49 for shipping for a total of $264.44. I paid $264.44 on 1/12 via credit card. I then received an email confirmation of the purchase from Car ID on 1/12. At that point, I thought all was well. On 1/15, I followed with Car ID to see when I could expect delivery as I had not heard anything further. At that point, I was told the air compressor would not be delivered until I paid an extra $104.00 due to their pricing error. I first spoke with customer service and they said they made a pricing mistake and there was nothing they could do. I have talked to 3 different supervisors/managers to no avail . The basic messaging is that they are sorry, they will issue a refund but there is nothing more they are willing to do as they have absolutely no intention of honoring the quoted price. I asked for the next level supervisor and was told 'I assure you, you won't get any higher than me'. The same item is now listed on Car ID for $442.29. That is quite a big mistake (coming close to double the original cost), wouldn't you say? With a growing company making the money they are making, and talking the way they do about strong customer service and values, I strongly feel they are 'missing the mark' on this one! Order #32760034. Bryce W.

DONT DEAL WITH CARID
I purchased auto vent shades part# 194675 and installed as per mfg. instructions. when rolling up windows they binded and one visor broke. I removed all four as two others were binding as well. I filed a claim to have them replaced and received an email stating they needed a video of them installed on vehicle. THEY WERE REMOVED SO I COULD SECURE VEHICLE!! I called and was told that I am out of luck. This will definitely be my last order with this RIPOFF COMPANY!! order #31490704

Order Number 29937717 for
SKU: 937744648
Rixxu™ HD-F165-STTC - Hard Tri-Fold Tonneau Cover

I ordered this on May 12th, said the estimated shipping date would be May 17th, 2019. When I never received notification that it had been shipped I called and was told the ship date would be June 14th, 2019. My account had been charged immediately upon ordering instead of waiting until product shipped. This was something that was needed by June 1st. I did not cancel the order at that time,
but then June 14th came and went and it still wasn't shipped. I called today, June 22, 2019 to check on my order and guess what,
CarID was not going to be able to fulfill the order at ALL. Had they contacted me, NO THEY DID NOT. AS FAR AS I AM CONCERNED YOU HIJACKED MY MONEY FOR OVER A MONTH. NOW I HAVE TO WAIT UNTIL MY MONEY IS BACK IN MY ACCOUNT TO BE ABLE TO ACTUALLY BUY WHAT I NEED. THIS COMPANY IS THE WORST!!!!!!!

Carid sold damaged repaired rims as new. When questioned they explained damage occurs. Yeah but it's not pained back over w nail polish. They refused to review the issue and ignored at all costs.

Bought torque thrust aftermarket wheels through CARiD the sales person guaranteed me they would fit my vehicle and even their advertising said guaranteed fitment. First of all when the wheels arrived I tried to fit them on and it appeared to fit so I went and had tires mounted and then went to put them on my vehicle and they sent me the wrong Lugnuts no big deal things happen. They sent me out the right Lugnuts and a nice sunny day I went to go for a drive and got 50 feet away from my garage and heard a scraping noise. Here are the rims were rubbing against steering components when I put weight on the front of the car after taking it off Jack’s stance. Called Carid and they said that the rims are guaranteed to fit but they do not and will not refund me because I had mounted tires on them and I kept saying what about guaranteed fitment so I sent him pictures and videos what happened and they sent me wheel spacers. Well here we go again with the guaranteed fitment they do not fit my vehicle either they want me to measure The hub and give them the measurement why should I do their job when their expert technicians are the ones getting everything wrong four weeks later still on able to drive my car and fighting with them to get this resolved this is a lot of BS stay away from this company very poor customer service and guarantees. All I want is the right front wheels for my vehicle they will not even swap the wrong ones for the right ones terrible terrible company

Ordered a patch body panel for my truck, the conformation email showed the right panel with the right size, the one I received was wrong with a tag on it of its size, the wrong size. After arguing with them for 45 minutes they switched me to someone who can assist me with the return & here's where things get interesting, after debating with her for several minutes I finally demanded her to give me the info on returning the item with a refund, she said ok but we need a favor from you, we need you to destroy the item & send us the images & you'll get an immediate refund.........I said are you joking with me? She said no. If you want a refund destroy the part & send us the images. Why? So you can have proof that it's destroyed & not give me a refund? Hung up! This ain't over!

I recently placed an order for front end parts.
I was informed by the person I spoke with that all the parts were in stock and would shop out following day.
These parts were urgently required which is the reason for clarifying the availability and shipping info.
I received partial order! When I called and inquired the person that I placed order with, and who gave me an extension number to reach her directly, could not be reached!! The number given was not a valid extention number! I finally reached someone who informed me that the missing parts would ship out that afternoon! This was 5 days after the order was placed!!! Today I received a call from CARid stating they would provide me a " $5 " dollar gift card if I would remove my complaint!!!!
I lost a 9500$ sale because of CARid's incompetency !!!

I bought window shades for 2017 Honda Ridgeline. 3 Experienced technicians could not install them since they caused the power windows to go down automatically due to errant fitment.
I have had nothing but problems trying to get a return tag.
They lied and said they sent one , but did not.
Now they say that they want a Video of the installation , and if the part has been installed they will not accept it back. You have to install it, or attempt to , to ascertain that it won't fit.
They seem to be a Sham outfit.

Mike Chilando
Nashville TN

Purchased new air shocks for my 2008 GMC Envoy. had them installed and in less than 2 weeks they leaked down & went flat. Had mechanic inspect to find problem (I thought the lines or connectors may have had leak) to find the new air shock has a hole. I called CARID to get replacement under warantee, but they said it was not covered?

It was easy to order, but hope you dont have any problems because they will not fix it or help with any problems

In February I ordered a power steering pump. The website showed it as "in stock". I was not surprised when a week later it became backordered. I accepted this delay. Then a month later, another email from them said it was backordered again. I accepted this also thinking that it would ship before this month long additional backorder. It did not ship and in fact I received another, third, month long backorder.
In the meantime I contacted the company that actually does the rebuilding of my part. They stated that the part would take only several days to repair. But I could not send them my part, only an authorized distributor could send the "core" in. When I sent this email to carid.com they said that they were not a distributor but bought their parts from a distributor.
So now I have cancelled my order. End of story, NO. After cancelling my order they have not even started the refund process and even my cancelled order does not appear on their website as ever existing of being cancelled.

Garbage parts, no backing of product...Stay away from carid. High prices for cheap parts...e-bay is a much better choice. Run around from day 1. I wish I would of looked at reviews of carid first. Live & learn!

I bought an escalade conversion kit for a 1996 chev carid said all you needed was headlights and profetional install recomended. They charged me 1250 to start added 300 bucks for shipping after duty brokerage etc ... cost me almost 2500 bucks for a crappy grill cover a hood with no latch and fender covers . Carid said kit includes hood fenders grill&bumper . 100% ripped me off they are a scam

I ordered front and back bumper guard bars for my truck from them. i called because i wanted to make sure they had what i wanted. they told me yes everything i wanted was in stock and would be mailing monday. monday nothing. so wednesday still no tracking number. i call and they told me they were gonna check for me and would call me back. i get no call back but an email. telling me that they have one of my bars and the other is on back order. they said they would be mailing me one and the other was on 30 day backorder. so what am i supposed to do with one bar. i instantly replied in the email that i wanted a full refund. i called the next day as soon as they opened and told them i want a refund. they told me i have to wait for the manufacturer to give them the money back. even tho i paid them, not a manufacturer. its now been over a week and i still dont have my money. im out close to 500$ right now. ive called way too many times and still nothing. this place is the definition of unproffessional. this is a horrible business that needs to be shut down. do not buy anything at all from this place.

I got taken for over 2500 bucks for an escalade cover . Car.id called it a complete escalade conversion kit. This company should be shut down i agree 100%

The descriptions and photos of the products on their website are a farce ! Inaccurate descriptions and photos are not representative of the item they are selling, Spent HOURS on hold to speak with "customer service" to return the Coverking seat covers that I purchased ( "Easy Returns", "Hassle Free", "No Headaches" ) and after two weeks and a dozen emails and phone calls, have still not received an RMA from CARiD and have submitted a dispute through my creditor for a full refund.

Submitted a "Customer Review" of the product on the CARiD website ( "1 Star" ) and it was not posted to the site so evidently, only "good" reviews will be posted on their site -- FAR from honest !

IF YOU ARE INTERESTED IN READING THE DETAILS ABOUT MY EXPERIENCE WITH CARID, INCLUDING PHOTOS OF THE ACTUAL SEAT COVERS I RECEIVED ( CARiD PART # 141744 ), VISIT WWW.RIPOFFREPORT.COM AND SEARCH "CARID"

CARiD is the absolute worst I have ever dealt with -- CHEAP, POOR QUALITY products, NON-EXISTENT customer service, and their "Easy Returns" policy is anything but "easy". I have submitted complaints about this on just about every unbiased customer review site that I can find on the internet, filed a dispute with my creditor and submitted a complaint with the Better Business Bureau. I am making it my personal mission to spread the word about CARiD -- CAVEAT EMPTOR ( "Buyer Beware" ) !!!

Complete escalade conversion lol . 2500 bucks you get some fender covers a grill cover and a hood with no latch no mounting brackets or hardware . Car id is a rip off i was robbed to say the least.

Ordered items on July 5th, 2011, large order, i have received only 2 items out of 6, I payed 300$ for shipping on 947$ order, and now the third item came even with COD and tax, item value is 79.95$, shipping 18$ and COD +tax 22$, so its together now 119.95$, i asked them if they have done international shipping if the item price for me goes up by 50%! i ordered HID kits too, which they were saying they will ship very fast, its 2 weeks now and they still are not even shipped out... Bug deflector they didnt have in stock so they said aprox estimated shipping date is August 5th. Im gone call tomorrow to the bank and will try to get part of my money, because this is not even funny!!! I left msg that i want to talk with manager, do you think somebody called me, of course not! This place is just $#*!hole, STAY AWAY FROM THIS PLACE!!!

Well, I just ordered from this company for the first time. Sunday Feb 26, 2012. Will post a comment later after my items come, or don't come, in a timely manor.