After doing the online survey, and went to get my l Buy one/ Get one free burger. I get to the casher, and asked for the burger.
She tells me she cannot do it. I asked for a burger anyway, as I was very hungry. Being a diabetic, I have to watch my eating habits.
I knew there was no use in arguing with her, nor even asking for a manager.
But I did ask for head office's email address. She gave me [email protected], telling me it was head office. I knew it to be a lie.
I know this was not head office's email but the store itself. She comes back with another email [email protected], ........which i knew was another lie.
I went home and looked for head office email address.
That is when the lies starting coming from Julian Halabi and Carls Jr Griesbach email addresses.
I sent the first email to Julian Halabi, asking if it was the store or head office. He actually replied, from his CarlsJrGriesbach.
This proves that the 2 addresses go to the same person, and not to head office.
I sent 4 emails to JulianHalabi@gmail,com and 5 to [email protected], asking I was getting the same response from both emails, why the girl lied to me, why Julian/ CarlsJrGriesbach was lying to me, why the girl said she could not do the Free/ Buy one deal and why Julian Halabi was answering both emails.....and what about the Free/ Buy one.
I have received 4 emails from both [email protected] and [email protected] one word about the buy one/ one free deal, but kept telling me that the CarlsJrGriesbach address is "head office".....which it is not. No apologies at all.
But kept telling me that I had to do the questionnaire and to buy one, before I received a free one.

Under the circumstances, the lies, the run-around and the amount of emails that I have sent out to JulianHalabi and CarlsJrGriesbach- impersonating as "HEAD OFFICE", I think that a deal of 4 can dine would be sufficient .

I am sure that Julian/ Griesbach Head office will say no to this, I still want head office contact info, and not the Griesbach store

The Carl's Jr Griesbach is the store head office account and Julian Halabi is the store owner.
The free famous star with cheese promotion is when another famous star with cheese is purchased at regular price. As the receipt denotes Terms/Conditions Apply.

On Tue, Jan 5, 2021 at 4:18 AM <[email protected]> wrote:

That is a nice reply....sounds like your employee that lied to me, twice.

I did the online survey, and went into to get my FREE FAMOUS STAR WITH CHEESE.
She tells me she cannot do it.
I asked her for head office email, and she gave me Julian Halabi's gmail account.
Then she turned around and gave me the carlsgriesback email

3 lies she told me.

Lies from staff and management, from 2 different stores. They just don't care.

2 complaints sent to Better Business Bureau.

I have sent messages and emails to Carl's Jr and no reply- about the lies from 2 stores- from the manager and the staff both.

2 complaints to the Better Business Bureau.