We'll I signed up for GOV and I'm very unhappy with their service. First, you pay to join their site, then you book a cruise, and then book your plane tickets. So, when you’re talking to these people, you tell them where you want to go for a vacation, give them your dates. This is when they take the time to talk to you. So, they get your money for joining, they give you what you want for your vacation. The one thing that is not on the website or when you’re talking to the person on the other line don’t care about you after they book your trip.
Example one: They booked my cruise, the lady Julie was very nice, she booked all my staterooms with no hiccups (she made sure to state in the remarks, that since my daughter- in- law was confined to her wheelchair, she could not walk one step). She always answered all my questions, my emails without having any type of attitude. On the other hand, when I called for flights for six people, I informed them that my daughter -in -law was in a wheelchair and she could not walk. I told the flight person that we were leaving MCI and going to Jacksonville, FL. Instead of booking us to Jacksonville Fl., we were booked to go to Jacksonville, NC. I had no ideal there were two airports with the same name in two different states. Because the seats were so far back on one of the flights, I went in change the seats which cost $44.00 which cost me $264.00 a person to move us up closer to the door, because again, my daughter- in- law can’t walk, and again they knew this prior to me booking the flights. Again, who would have to question the travel agent about your flight information. So, I was so happy that the flights, the cruise was all booked. The airline people were also great. The main reason I decided to do this is because my son got married and we all have never been on a cruise. Now, since the cruise we have had so many problems, like wrong airport, wrong seats for a handicap (person, that can’t walk), couldn’t find the chair to get her on and off the planes in one airport. They had to hold up the flight from Atlanta back to Missouri. It took over 20 minutes to find the chair, get her off the flight, then she was told she couldn’t go to the bathroom because they plane has been waiting and put her on the flight that was held up for just her for over 20 minutes.
Example two: We finely get on the ship and then we are confronted with another issue, that is far worse. My daughter- in- law and her mother and I went to excursions desk, and found out that Carnival cruise ships that go to the Bahamas t do not have to cater to people in wheelchairs. They stated that we are not like the United States and belong to Britain so if she can’t walk she can’t do anything because she can’t go through the sand.
Example three: When you book things for the cruise, you can request to have room decorated One was supposed to be Honeymooners and the other with Happy Birthday. Neither rooms had nothing even after I told one of the stewards about it, I thought they would do it, no. I booked for 8 on the bus to return from the ship, couldn’t use it because of my daughter in law can’t walk.
Example four: I was told from the GOV place about my charges, the first person informed me I was supposed to get a refunded around $200 dollar and it would take up to 5 days after the cruise. That didn’t happen. When I called back a week after the 5 days, and talked to someone else and she sent me a invoice that only happened on the ship not what I paid for over the internet prior to sailing.
This is what you call a vacation from hell, when there is no relief in sight. I called again today to talk to a supervisor and it took over 19 minutes to be transferred from the travel office (I thought) to get transferred to another person in the GOV. Again, I requested a supervisor but still no supervisor. After being then he transferred for the third time, I still had not spoken to a supervisor. Again, another person that was not a supervisor. The last person was to me very rude to me, and tried to state I’m the one that is at fault, because I had 24 hours to cancel my airline reservations. I tried to explain that I didn’t know there were two airports with the same name on the east coast. She kept saying that the person who booked the flight should have repeated themselves several times and that they should have known that were booked on the wrong flight to the wrong airport. Again, how should this be my fault. I called back two months later, and booked two more flights, again I didn’t know that a travel company didn’t know they had booked me to the wrong state. Your computers should be linked up you would think, but I guess that would be a great ideal, if you are a travel service.