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Cebu Pacific Airlines
Philippines
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Consumer complaints and reviews about Cebu Pacific Airlines
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Nov 22, 2016
Refund
If you book Cebu Pacific Airlines, and they cancel your flight, they offer a "Full refund without penalty".
If you paid cash, you do have a penalty. You MUST go to one of their Organic Offices, of which there are 8 in Manila, and Cebu City to get the refund.
They will not simply send a check in your name.
So if you live in London, Davao, Singapore or such, you are required to appear at their Organic Office, take a number, wait, and maybe get your refund. Oh, you have to spend more in travel than the ticket refund is worth? Well welcome to the Philippines where scamming is legal.
Mirasol.....
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