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Cenlar Mortgage Servicing
United States,
North Carolina
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May 6, 2017
Stupid On Purpose
Cenlar - Despite phone instructions to a loan servicing human being (ask them to pull the recorded call, otherwise the supervisor will also play stupid), they managed to commit wire fraud this week by hitting the wrong bank account on the wrong day. In legal terms, without authorization, they tried to take $2400 from our bank by electronic funds transfer. Our bank called us immediately through a fraud alert and advised that Cenlar was doing this stuff. They froze the account and initiated a fraud investigation and alerted local law enforcement to assist. Bad news...account frozen for a few days. Good news...state police called to get details tonight at 8 pm. Cenlar supervisor pleaded stupid over the phone today. Also on tape. Advice - get names, confirmation numbers and check your bank accounts at least twice a day if Cenlar is handling your mortgage. .
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