On January 7, 2019 CenterPoint Energy set a service person to change the meter.

This person change the meter but was unable to relight my water heater, the repair person, the manager and now the customer service clerk tell me "it is not their responsibility to light my water heater". This guy was so incompetent that when the plumber came in told me; "there is nothing wrong with your heater, only air on the lien" a quick bleed and poof it light up. Of course the service call was $110.00 and CenterPoint continues to say "its not their responsibility, not their problem"

I need information to escalate the problem, I think CenterPoint is responsible and should refund me the $110,00.

I got home from work at 5 and went to the kitchen to wash my hands to start cooking. I tried to cut the stove on and realized my gas was disconnected. I called customer service because I knew that I didn't have a bill due. They informed me that they had removed the entire meter because I had committed fraud. I how can I still gas and she told me that she didn't know people do it all the time. I told her I didn't steal anything and why wasn't I informed of this before they disconnected my gas ore removed my meter. She said the letter went out today to explain everything to me. I told her that I had disable family members and that I could not wait for a letter. She put me on hold and came back and informed me that I had put in a move order then reconnected service and that I owed $8.31. She said their was a discrepancy in the meter reading I told her I have been purchasing my home for the last 12 years and I have never put in a move order and what kind of fraud is $8.31. She said people steal all amounts. I asked for a supervisor she put me on hold and came back and told me that a mistake had been made on their part and no fraud had been committed but one of their reps put some information in wrong and they would have my meter put back and turned on tomorrow. I asked why do I have to take off of work and wait until tomorrow for something that was you all fault. I was put on hold and she came back and said she had to escalate it to get it done tonight but they will be out. Needless to say I am still waiting. No apology for accusing me of stealing,,,NOTHING

We are in may 4th 2018. Last last sunday, i had a power outage that lasted 11 hours from 5:00 pm to 3:30 AM. Do not ask me how I survived and what I had to do to overcome the heat and mosquitoes without electricity. THis Sunday, another one starting at 8:30 yesterday, and today monday it is 10:30 AM it is still going on. If you ask them, they will tell you that "Power will be resolved at 1:51 PM'. How the hell do these incompetent bunch that cannot be dependable for one bit have such precision in time...beats me.
Centerpoint Energy is bringing THIRD WORLD power supply to Houston a city on the shabby side already. When you call them, if you act as if you are frustrated, they hang up on you. And wether you speak to a supervisor or the CEO no one of those dummies know anything about the cause of the outage let alone what the customer should do. I guess we will just wait for the next bill. POWER POINT ENERGY is a backwards energy company that is remining me of the ones in the small villages of Africa. I said , 'small villages'. This is a shitty service for a lot money. I hope I will find a way to cut them of my life because I don;t think I can sustain those 12 plus hours without electrictiy in the United States of America.

Every month or so I receive a energy efficiency report from Center Point, I am always the lowest consumer in my area, this week I receive a notice I was the highest and most inefficient user in my area. Here is the problem, I only have a gas hot water heater and I had just installed a high efficiency gas central heating system. I have not even turned on my heat this year, so all the gas I use, is to heat water.
In the colder month we only keep our thermostat at 68 degrees and use heating pad and lap blanket to stay warm.
How can I go from the most efficient to the worse efficient consumer in one month????

I have a small two bedroom 2 bath house. I have reliant energy with a center point smart meter. My electric rate is 10.7 cents a kWh and my bill keeps going up every month. Now it is $792.36. There is no way my bill is that high. Everything in my house is energy efficient and my central heat and air to. Its set at 69 degrees all the time on heat. So it hardly runs. When I called they tried to tell me it was the central air unit till I explained it stays on 69 degrees on heat. Then they say maybe something is wrong with your electrical in your house. I explained my father was a contractor and I grew up building houses so I know when there is a problem. I have watched the meter and everything in house will be off except for porch light and you can still watch the kWh go up on meter. IT IS THERE METER!!! If they do not fix this problem I will invest my money into wind generator and solar panels. I am not playing with them. I'll do it to prove a point. We have a choice and don't have to have them as provider's. There is always a way around them if you put your mind to it.

Is anyone is the state of Texas here on this board having problems with their smart meters?