I moved and ordered a transfer of service. First they couldn't meet the date I needed. OK fine, so I wait 10 days until the time that they scheduled and they never send me any updates as promised and I still don't have internet. My husband calls in and they say it must be our issue and they don't know when they can get a tech out, maybe next Friday ( a week from the scheduled time.) Then they claim they may be able to negotiate with a tech to come out sooner and they can see about it being free. What? They charge extra for such crappy responses? We work from home and require internet so the whole thing is infuriating because we have been making due for 10 days, using the internet at our old empty apartment or coffee shops to get any work done. On top of all this, they would not commit to a time to make up for it and they offered no incentives to remain with them. I am shopping for another service as we speak. I can't believe I am saying this but Comcast may be easier to deal with at this point.

For several years in New Jersey I had Embarq/Century Link. I paid my bill every month on time. I moved out of state and cancelled my account in December 2010.
I have received a bill from Century Link every single month. I no longer talk to service, I advise them to get a supervisor, then that person's supervisor. I have heard "it's a glitch in the system" to " I don't know why it can't be fixed" to "we don't fix that in house, and that company has to fix it".
Today I told service I'm done. I advised them I'm contacting the Better Business Bureau, and I wanted a name and address to send a written complaint within Century Link. I was told the service address, and I doubt that will help.
I did a Goggle search and this website came up. I will continue to search websites where I will put my complaint in writing.

My god.. CenturyLink is so so backward. Called to order internet service and was told "four days" which turned out to be eight days. I was told my credit was great so "no deposit needed", ok then after the four day period .. still no internet . I called them to see what the hold up was, Century link stated " I have to put a 25 dollar deposit down because my credit was under question ( my credit score is 790 ), so I used my CC to pay this 25 dollar deposit ( refunded at the end of 12 months) just to get the internet service running. I was warned to stay away from this company and now I see why. The first bill came the other day and I've been trying to pay but can't understand why it's impossible. 1st I tried to pay online however their online site would not recognize my account ( tried to pay five times ), finally I called the 800 number and paid using again the very same Master Card. About a half hour later I get an email stating that my CC HAS NO FUNDS and the payment didn't go through... I have used my Master Card for over 7 years and yet to have a single problem until today and CenturyLink seems to be big problem. Good God to think I have to deal with this company for another 11 months.