I had internet services that I wanted cancelled. The account was originally under my father's name, so he requested they be cancelled. (The account was put under my name, a request was made to change the address to my current address.)It was put on "seasonal" hold for 6 months, he cancelled in January 2017. The bills had been going to his P.O. Box, which I don't have access to. The bills continued to go to his PO Box, regardless of numerous requests to change the address. My email was/is also on file, yet, not once did i receive a letter confirming I agreed to the hold and the reinstatement of services.
I'm being charged for services from over a year ago that were never used. When I asked them to prove to me the data of the services or where I agreed to the hold or even asked them to email me the confirmation, no one could provide me with this information. I've spoken to at least 10 customers service agents, maybe 2 were somewhat helpful, but still couldn't provide me with a resolution.
I've had other family and friends complain about Century link. At the time my father cancelled his services, he'd been with them for over 20 years. Great way to take care of your customers.

I never had Century Link service, yet they reported me to a collections agency. It appears on my credit report, despite a previous dispute and multiple phone calls to Century Link. This is fraud, and they should be held accountable. Extorting money from potential customers is hardly a way to grow one's business.

Prior to 2014, I attempted to change my cable and internet provider from Xfinity/Comcast to DISH/Century Link. Due to repeated errors and delays in the process, I never initiated service and never kept any equipment. However, Stellar Recovery Services was retained by Century Link for collection of $86 as of 2015. This is false and I have previously disputed this with Experian after multiple calls to both Century Link and Stellar Recovery. My credit report continues to show false past due collections: This is fraudulent/extortion. Century Link has never responded to my request for a bill to prove any service was every initiated. I have NO equipment belonging to Century Link. Please help, and thank you.

Account name
STELLAR RECOVERY INC
Account number
19185284
Recent balance
$86 as of 07/01/2017
Date opened
01/2016
Status
Collection account.
$86 past due as of
Jul 2017.
In dispute cart
1327 HIGHWAY 2 W, SUITE 100
KALISPELL, MT 59901
800 954 0226
Address identification number
0169586686
Original creditor
CENTURY LINK
Type
Collection
Terms
1 Months
On record until
Apr 2020
Credit limit or
original amount
$86
High balance
$0
Monthly payment
$0
Recent payment
amount
$0
Date of status
03/2016
First reported
02/2016
Responsibility
Individual
2017

Collection as of Sep 2016 to Jul 2017, Mar 2016, Feb 2016
The following data will appear in the following format:
Date: account balance / date payment received / scheduled payment amount / actual amount paid
Jun 2017: $86 / No data / No data / No data
May 2017: $86 / No data / No data / No data
Apr 2017: $86 / No data / No data / No data
Mar 2017: $86 / No data / No data / No data
Feb 2017: $86 / No data / No data / No data
Jan 2017: $86 / No data / No data / No data
Dec 2016: $86 / No data / No data / No data
Nov 2016: $86 / No data / No data / No data
Oct 2016: $86 / No data / No data / No data
Sep 2016: $86 / No data / No data / No data
Mar 2016: $86 / No data / No data / No data
Feb 2016: $86 / No data / No data / No data
The original amount of this account was $86

withdraw amount being charged for traced calls which have been several.
we have been Century Link customers for many year.s

WE HAVE BEEN RECEIVING UNWANTED, TELEMARKETER TELEPHONE CALLS ON A DAILY BASIS, FROM 0900 TO 1630. WE ARE CUSTOMERS OF Century Link which we have been for the past 28 years. We will be billed $1.25 per call as we put a trace on these calls.
What do they want from us information? let's talk.

Century Link please respond to my request as soon as possible.