I am in Loveland, Co. I pay for 20 MB speed. My problem is frequent Internet interruptions. Manually rebooting the modem usually solves the problem but it takes several minutes from rebooting till able to connect again. This can happen several times an hour sometimes. After a very unhelpful call to CL support, in which I was told I either had it hooked up wrong, didn't have the right router, my modem was bad, etc, I was rudely told that had I purchased a real Quest modem I wouldn't be having this problem. My modem says Quest right on it. I was told I would need to purchase another one and that should fix the problem. These modems are near $100 dollars on sale. I borrowed a friend's Quest modem and it does the same thing. The interruptions are causing severe problems for my online college classes. Any suggestions?

I was a first time computer buyer and needed an internet service for my new computer. Unfortunately I had no idea about internet service and, living in rural Missouri, only had a few choices. Unfortunately I picked Century Link because they offered the lowest rate. After getting everything hooked up and operating, I subscribed to Netflix which is the most awesome service available on the internet. I tried to stream Netflix to my house but was constantly interrupted and the streaming would stop, then start again in a few minutes or a lot of minutes. I contacted Netflix and they determined the speed of my so-called Century Link High Speed DSL Internet to be about .48 mpps. Netflix advised that they needed to run at 1.5 mpps which is not too much to ask for. After contacting Century Link several times (Their administrative section is typical and imposssible to reach and deal with) they told me there was nothing they could do as my internet would only run at .5 mpps. This is slow-speed internet and it totally unacceptable. Please do yourself a favor and stay away from Century Link at all costs.

I also have issues with Century Link. I have 1.5 and am lucky to get just above dial up connection and it fluctuates a lot. I have yet to get the speed they promised. I live in a rural area in Oregon and have very little choice regarding internet service. I am looking into Satellite internet options and want to get rid of this substandard service from Century Link. I would rather pay more to get the service promised than to pay a so called deal and get 1/10 of the speed I was promised. In short Century Link service stinks!!!