I am in Loveland, Co. I pay for 20 MB speed with Century Link, formerly Quest. My problem is frequent Internet interruptions. Manually rebooting the modem usually solves the problem but it takes several minutes from rebooting till able to connect again. This can happen several times an hour sometimes. After a very unhelpful call to CL support, in which I was told I either had it hooked up wrong, didn't have the right router, my modem was bad, etc, I was rudely told that had I purchased a real Quest modem I wouldn't be having this problem. My modem says Quest right on it. I was told I would need to purchase another one and that should fix the problem. These modems are near $100 dollars on sale. I borrowed a friend's Quest modem and it does the same thing. The interruptions are causing severe problems for my online college classes. Any suggestions?

Hey there.

Thank you for taking the time to post your complaint about your services with CenturyLink. The team I'm a part of has the ability to look into specific cases of chronic connection issues, such as yours, and work towards a resolution.

In order to get started, would you please email us the details of the issue as well as the account number/information?

Best regards,
-Doug

@Centurylinkhelp Team