can never get paper bill whicch makes any sense. Go so that any bill placed in bill payer was not able to be opened so I could see what was being charged. Made changes to bill in June 2016, upping internet speed, Required to replace modem as was to small to handle speed. asked that voice mail not be touched (announcement recording) because that was the last verbal sounds I had of my husband who had passed 2 mos. ear;
lier. To say the least, that voice recording was lost which REALLY HURT!!!! I called back and asked why they did this and if it could be restored and I was told too bad so sad. Sorry for the loss.

Unbeknowst to me my contract ran out this last June for my phone services. Again no paper bills being received, so I was not aware. All that could be said was sorry. I had enquired about a raise to 25g internet that was advertised in our area. I ended up charged and am being charged for two modems. The newest of the two also has wifi. The second modem was taken when tech came and installed new modem. Still being charged for old one. I currently owe 790. plus dollars which I cannot pay.in one pop. Need contact by immediate ENGLISH speaking supervisor yesterday. YOU WANT ME TO PAY $284.00 a month for 3 months for these services. I NEED LANDLINE NOW!!! YOU CAN TAKE YOUR INTERNET AND WIFI, LONG DISTANCE, CRAPPY REPAIR SE11RVICE, AND OUTRAGEOUS LONG DISTANCE AND STICK IT. ALL I NEED IS A HOUSE PHONE. WILL BE CONTACTING AUTHORITIES CONCERNING THIS MATTER IMMEDIATELY