On 1/14, we cancelled services with Centurylink due to the sale of our home.
On 1/29 Centurylink charged my credit card for a full month of service. I called when I received my statement, they were charging me a disconnect fee. I argued their website stated there is no disconnect fee so I was given credit for that.
On 2/19, I called Centurylink about my credit to my card and was told a request would be submitted.
On 3/19, I was dropped so many times after being put on hold that I gave up.
On 3/20, I called Centurylink again and was told by Terrance that the check was released and I should have it in 7 to 10 days.
On 3/31, I called Centurylink to find out why I haven't received a check yet. I was told by Robin that I should receive a refund within 6 days of the service being disconnected. I told her it's been 2 months and 2 weeks since we disconnected service. Then she told me the day is from changing my address from where my billing was going to a new address to send the check. I informed her the address has NEVER been changed in the past three years. She told me there wasn't anything she could do and it would be another 30 days before I would receive a refund.

I realize with the coronavirus and all that things might take a little longer but honestly, they owe me $43.25. It isn't much but I've worked for a Telecommunications company for over 20 years and a refund should not take this long. They'll gleefully take my money but drag their feet giving back what is mine.

I've been a CenturyLink customer for 3 years. My initial contract ended so my charges were $50.00 higher than anticipated. I talked to CenturyLink Customer Loyalty Dept and we revised my account to the Bundle plan at a cost of $122.00 a month plus taxes and fees. I then called a week later to confirm that's what my new bill was going to be and that was confirmed. Well, I received my bill the next week and the charges were $80.00 over the amount quoted and confirmed on twice. I called CenturyLink and was told they apologized that they "Mis-quoted" the price for me but there was nothing they could do. I'm very disappointed in the customer service I've received as I've spent several HOURS on the phone calling for tech support (India?), customer loyalty, etc. So now I'm going to call them again to either reduce my billing or I'm cancelling my service. I wouldn't even give them this second (3rd, 4th?) chance if my husband didn't ask me to give it one more try.

We own a martial arts gym and "inquired" with a sales representative about services in December 2016. The sales representative advised me what he could offer and sent me an email. He stated that we would require a deposit in order for services to be activated. I informed him I would discuss with my husband and call him back if we wanted the services. A few days later, there was a notice on our business door showing that someone had attempted to install services and left a phone number. I thought nothing of it since I did not pay the deposit nor did I call the sales representative back for activation or installation. Fast forward to April 2017, I receive a disconnection notice from Centurylink and a bill showing $452. I was livid! I contacted their Customer Care department. The lady stated that she could not help me after I told her the whole story and transferred me to Customer Retention. I then retold my story and the gentleman advised me that what happens is the Sales Representatives usually activate services "without" deposits being paid because they "trust" that you will pay it. I advised him that it sounds like bad business and fraud to me. He said all he could do was put in for a disconnection notice (which was pointless because it was already scheduled for disconnection) and send a message to a department stating my dispute. He did not tell me what department that was. I did not hear back from anyone. It is now May 2017, I receive a call from their collections department who I told my story over to again that I did not sign anything, activate services or installation. The lady advised me that she would put this in for a Dispute and left it at that. I receive an email today stating that they could not assist me with a "Do Not Reply" notated on it. I am ready to seek legal advice as this is a waste of time, fraud, and a scam to get money out of us.

In Feb. 2016 I moved about 1/4 miles from where I was living. On the day that Centurylink was to install my TV and internet I was contacted by CenturyLink and told that they could not provide Prism TV so they would set me up with Direct TV instead. After everything was installed I was told that I had a new 2-year contract with Direct and the existing contract with Centurylink for internet only would continue for another year. Since I receive the first bill from CenturyLink for Internet and Direct TV charges I have had to call CenturyLink to discuss the charges. Since Feb 2016 I have been billed $741.15. Considering I was told that the total cost would be just over $100.00 a month. In addition to that I have had nothing but problems with CenturyLink Internet. It is so slow that it's actually a waste of time. I can not download any movies from Direct TV because it's too slow. The internet service they provided to me at the last location was much faster but apparently the speed I currently have is the highest they can provide at my new location. Yesterday afternoon I spend about 1 1/2 hour on the phone with CenturyLink. I was so unhappy that the customer service rep offered to cancel my contract. I told her that I would like to do that but wanted to talk to a manager. I waited on the phone for about 30 minutes waiting for a manager and I finally had to leave. I called back this morning and spoke to a manager by the name of Janie and was told that he would not cancel my contract. Considering the fact that the internet speed is worthless I have no option but to cancel the internet and pay the $200.00 cancellation fee. Even though Centurylink is very aware that the internet speed is very slow, making it worthless you would think that they would be happy to cancel the contract since they can not provide me with the service that I was initially provided. But like all these providers they have no obligations, we the customer are the only ones that are obligated. Does anyone know if there is any where we can go to dispute a contract.

My Billing cycle for cable tv and internet was ending on February 9, 2016. I wanted to renew the internet only part of the contract. I took back all of the set top boxes and controllers to the centurylink store, got a receipt for the return and the representative gave me a phone number to call and change services. This was all done on February 6, 2016. They scheduled a tech to come out on the 10th of the month to verify the modem was working. I then get a bill in the mail on the 18th of February for the same service as before. Nothing changed. Three hours later and no lie, tranfer from one department to the next, to the next, to the next, and no resolve. They keep coming back saying I never cancelled the service. Or that the process has to be done where I pay the bill completely and then go through a dispute process, because the system does not make errors. What to do? Cancel the entire service and dispute it!!! Help!!!

Regards,
Yesenia Woods