I just received a promo letter from CenturyLink offering me $10.00 off a month for the next 12 months. I called to except and the lady told me it was for 6 months is all. I had the letter right in front of me and she insisted it was for 6 months. She said the computer e sends them out and does not know what region sends to and I was in the wrong region. Fraud is fraud !!! I had billing issues and a difference in the price of the monthly bill from the start. Stay far away !!!!!!!!!!

I'm extremely disappointed with CenturyLink. I'd ordered services with them back in October 2011. They sent me a defective modem. I never had services under the account# that was established with that modem. I called them and the representative told me that he would disconnect that account and open a new one, as he would have to send me a new modem. He also explained that he would write-off the balance once the account final billed. I received a bill from them back in November 2011. I contacted them to advise that I would not pay for services I did not receive. The representative was extremely rude, she would not listen to me, she was disrespectful and interrupted me when I spoke. She claims that she contacted their Technical Support Department and she had not record that I had complained on the issued and she said that I had to pay for the bill. She refused to take down the confirmation # that I was given during my phone call with the representative that canceled the original account and opened the new account. I then received a bill in the mail. I returned it back to them with a note indicating that I never had service and I would not pay for that bill as I was advised that it would be written off. I thought the issue was taken care of. I had service with them for the past 3 years under the new account that I mentioned above. I always paid my bill on time and I thought we had no issues. Now, after 3 years, I'm getting a bill from a couple of collection agencies that represent them. The account they have in reference is the account number for the account that was not in service. I've typed a dispute to send directly to those agencies and I was getting ready to also send a dispute directly to CenturyLink, when I came across this website. I'm not surprised that other consumers have had problems with them. They are horrible. I no longer have service directly with them, as I've requested to bundle my internet, home phone and cable with DISH; however, I was told by DISH that CenturyLink still owns the lines to my home, so indirectly I would still have to deal with them. It was in July 2014 that I requested to bundle. My bundled services with DISH are effective 8/5/14. Here we are in November 2014 and I'm not kidding you, CenturyLink continues to bill me. I'm not getting the bills in the mail, I wish I was so that I can look at what they're billing me. I can't access the account on line, for unknown reasons, the only reason I know that they're billing me is because I had set up "Bill Pay" through my financial institution and every time that I check my account there is a message stating "CenturyLink bill past due". As of today the balance is over $625.00. That is just insane!!!! I've been paying DISH since August and CenturyLink can't seem to get it straight and stop billing me for services I don't have. All they need to do is coordinate with DISH and confirm that I don't have them, but they're horrible, they don't do that. I have tons of emails that I've sent via "Contact Us" and I've told them numerous times to stop billing me as of 8/5/14. The representative had said that bill finalized on July 22,2014. I told her to please, please send me a bill for 7/22/14 to 8/4/14 and I will pay that. I'm still fighting them.

Complaint for Fraudulent Billing and False Advertising against CenturyLink
I have been a customer of CenturyLink/Qwest for approximately 16 years. They have provided my home telephone service. The information below chronicles my complaint with CenturyLink for fraudulent billing practices and false advertising after I added internet service to my account. Although I sent the information below via certified mail to Century Link billing on August 11, 2014 and filed a complaint with the Better Business Bureau on August 5th, to date I have no response from CenturyLink, other than a disconnect notice dated August 25, 2014.

In mid-May 2014 I called CenturyLink customer service to change my service from home phone only, to a bundle that would include home phone and internet. I referenced a quote on the CenturyLink website that day for a one-year rate of $54.95 for this bundle. (A check of the special offers published on 8/5/14 shows a price of $64.95/month for speeds up to 40mbps here http://www.centurylink.com/home/specialoffers/ ). The customer service representative stated this price was for the fastest speed available in my area, included unlimited local calls, and unlimited long distance in the US and Canada. I was told the only fee was a $19.95 connection charge and that monthly state, federal, and local taxes would run approximately $30 per month. I agreed to these terms and set a start date for services of May 27th. I was given an order confirmation number of C70542793 for this service.

I was offered a modem from CenturyLink to be delivered to my home for $99, or was given the option to purchase one myself. I was told I could call back with my decision as to how I wanted to proceed. A few days later I called CenturyLink and told them I wanted to purchase a modem, as the nearest place for me to buy one was a 90 minute round trip drive. The modem was added to my account, and I was given a confirmation number of C70933191, and assured the modem would be delivered in advance of my service contract beginning.

1. I never received a modem. I made three calls to CenturyLink during the weeks prior to the date my service was to begin to check on the delivery. The duration of each call was between 45 minutes and 1 hour and fifteen minutes. During the first two calls I was advised that my modem had shipped but there was no tracking number. During the third call I was advised it had not been shipped and if I wanted a modem so that I could start service I would have to buy one elsewhere. Having no choice, I drove the 90 minutes to purchase a modem myself. As a result, I was not able to begin using my new Century Link service until the second week in June.
4.5 hours of my time attemping to correct a CenturyLink errors

2. Century Link billing occurs in advance of services received, so my May 16th payment, was for services provided in May. Given the price I was quoted during my order, my new service should have generated a bill for the June, the first month of my bundled service. This is not taking into account that I actually was not able to use Century Link services for the first week of June, due to their error in failing to fulfill the purchase order for a modem.

Expected June 2 Invoice
Connection fee: $ 19.94
New Monthly Internet/Phone Bundle 54.95
Taxes estimated by customer service 30.00
$104.90

Actual June 2 Invoice
Century Link Service $127.61
Long Distance Service 42.03
$169.64
I phoned the CenturyLink billing department and asked for an explanation and corrected billing. I was transferred from person to person. After 1 hour on the phone I was told that there was an error in billing and that I would be credited for $85.00, leaving am amount due of $84.64. I asked for a corrected billing statement and was told CenturyLink did not issue corrected billing. The credit would be reflected on my next monthly bill. I paid the $84.64 on June 20, 2014.
1 hour of my time attempting to correct CenturyLink errors

3. On July 2nd I received a bill from Century Link for $212.92. This bill contains compounded errors, and no corrections, or credits that were promised.
Monthly internet and phone bundle is billed at $92.00
The $85.00 credit I was told would be applied is missing
There are late charges, services charges, and charges for removing my existing phone service and adding new phone service, which did not occur.

On July 2nd I phone CenturyLink and was on the phone for 1 hour and 20 minutes. No one could explain to me what had happened. I was told my account records could not be located prior to June, despite my being a customer for 16 years. I was told I had cancelled my service, which I had not. I was told that I didn't understand how CenturyLink billing worked. Clearly I am not alone in this. The last individual I spoke with was Evie in the escalation department. She agreed there were errors and said she would credit my account for $105.87 and that my new total amount due was $107.05. She gave me an order number of R73912435. I told her that $107.05 was not accurate, and too high, and asked for a detail and updated invoice showing the charges so that I knew exactly what I was being billed for. Again I was told Century Link did not provide updated bills. I was responsible for paying the bill without seeing what the charges were for, and then could dispute the charges the following month. I tried one last time to get an explanation of the detail of the charges by contacting CenturyLink online and was told to contact the billing department, as customer service could not help me, and regardless, I was responsible for paying the bill, even if it was in error. I pressed the point and was emphatically told that regardless of how egregious an error on the part of CenturyLink, I had no recourse. One July 22 I paid the $107.05 as I was instructed to do by Evie at CenturyLink.
1.5 hours of my time attempting to correct CenturyLink errors

4. In late July I received a Disconnect Notice dated July 21, 2014 for unpaid services in the amount of $212.92.

5. On August 2, 2014 I received a bill from CenturyLink for $236.00. The monthly billing continues to be incorrect, and errors continue to compound, with no credits.

6. On August 5, 2014 I received a phone call from the CenturyLink finance department wanting to discuss how I would pay the $236.00 due on my account. I explained to the caller that I had paid every amount due, per my conversations with the CenturyLink billing department, and escalation department, even though the amounts were too high. I explained I had made multiple phone calls asking for assistance. I was advised that the caller from finance could not help me, she was calling to collect on the bill. She said she had to transfer me to billing. I was put on hold, and heard a recording indicating the incorrect transfer code had been entered. Then my call was disconnected.
2 hours of my time compiling this report and documentation of CenturyLink errors

I've recently have had the misfortune of dealing with the JOKE they call customer service at CenturyLink. I work for a company that processes invoices for every carrier possible in North America and CenturyLink has managed to get the worst reputation out of all the carriers. I submitted a disco request 5 times by email, called over 10 times for status and each time I was told that there was no record of the disconnect request. Finally after 4 months of not paying I received a not so friendly call from Account Receivable asking for there money. I politely told them to cancel the service for non-payment and I would fight with whatever collection agency they send me to...all I can say is I will fight tooth and nail to make sure no client I manage ever tries to use CenturyLink again. The company this happened too is a Law Firm and they were more then happy to back me up!!!

I worked for Centurylink in customer care for almost 2 years it’s truly a terrible company.

Centurylink does not have a dedicated customer care department it’s a sales department.

Centurylink looks at the calls to customer care as $$$$ signs. They looked the other way when

top sales associates slam accounts with products and services. If you weren’t top in sales you

are treaded like dirt and always threatened to be fired if you didn’t meet sales quota. People

would get fired on a weekly basis and the training classes which we called our replacements were

constantly churning out new agents. I’m shocked they don’t get giant fines for over billing. To

give a couple examples for the state of Florida during the full year of 2011 when a customer

went on vacation mode they didn’t get the discount unless the customer called in every month for

it and when they came back from vacation the system would charge them a $53.00 connection fee.

Another example when a customer calls in to add a call feature the system auto charge the

account a $53.00 connection fee as if it is new service. Centurylink was aware of these over

billing problems and never fixed them. I would give thousands of dollars a month in credits

because of the dishonest over billing. These are just a couple examples of many! You know you

work for a bad company if you won’t even subscribe to their service. I started to look for a

better job when I received my first write-up for falling short meeting quota I had 89.10% and I

need 90.00% to goal to meet quota. I’m happy to report I no longer work for Centurylink as they

are paying for me to look for another job via unemployment. Two weeks after being fired

Centurylink is downsizing because sales are bad and the call center I worked at in Altamonte

Springs Florida is closing on June 1 2012 and everyone is being fired. I can’t say I feel bad

for the supervisors! You should stay away from this company at all cost!

CenturyLink jacked up MyAccount:
https://skydrive.live.com/redir.aspx?cid=ecc340b486192ecc&page=play&resid=ECC340B486192ECC!118
Refuses to fix the problem.

I worked for Centurylink in customer care for almost 2 years it’s truly a terrible company.

Centurylink does not have a dedicated customer care department it’s a sales department.

Centurylink looks at the calls to customer care as $$$$ signs. They looked the other way when

top sales associates slam accounts with products and services. If you weren’t top in sales you

are treaded like dirt and always threatened to be fired if you didn’t meet sales quota. People

would get fired on a weekly basis and the training classes which we called our replacements were

constantly churning out new agents. I’m shocked they don’t get giant fines for over billing. To

give a couple examples for the state of Florida during the full year of 2011 when a customer

went on vacation mode they didn’t get the discount unless the customer called in every month for

it and when they came back from vacation the system would charge them a $53.00 connection fee.

Another example when a customer calls in to add a call feature the system auto charge the

account a $53.00 connection fee as if it is new service. Centurylink was aware of these over

billing problems and never fixed them. I would give thousands of dollars a month in credits

because of the dishonest over billing. These are just a couple examples of many! You know you

work for a bad company if you won’t even subscribe to their service. I started to look for a

better job when I received my first write-up for falling short meeting quota I had 89.10% and I

need 90.00% to goal to meet quota. I’m happy to report I no longer work for Centurylink as they

are paying for me to look for another job via unemployment. Two weeks after being fired

Centurylink is downsizing because sales are bad and the call center I worked at in Altamonte

Springs Florida is closing on June 1 2012 and everyone is being fired. I can’t say I feel bad

for the supervisors! You should stay away from this company at all cost!

I never had any problems with Embarq but Centurylink is a different story. My problems started when they “lost” a payment in October 2011. Both my bank and I provided proof several times. During this I was informed by 2 managers and a finance rep that I would be contacted about the resolution of the issue – NEVER HAPPENED. I was also told by several customer service reps/mangers that Centurylink will not call a customer. Pretty funny considering the 2-3 calls per month trying to sell me more services but they don’t have the time to call a customer with real issues. Finally, I did receive credit but I wanted an explanation of the delays and poor customer service. I called and talked to a customer service manager and informed him someone needed to call me within 48 hours or I would cancel my service – SURPRISE NO ONE CALLED. I then moved my service to another provider. About 3 week later received my final bill. I only received a partial credit for the time canceled. At the rates claimed, I have overpaid $500 during the past 2 years of Centurylink service. I disputed the bill verbally, through email and fax – the only response was to turn the account over for collection at one month from the original final bill. I then sent a letter to the collection agency disputing the bill. I also sent a letter to the CEO, Glen F. Post III, of Centurylink informing him of the extremely poor customer service and non-responsiveness of the company. Both letters were received over 35 days ago. AGAIN NO RESPONSE.

My advice to anyone considering Centurylink is stay away unless you enjoy poor customer service. They lie, do not follow through with promises, cannot or refuse to address valid issues, have representatives who do not have knowledge or authority to decide anything (call this other number and maybe you can reach someone who can’t help you also), and finally will turn you over to collection agencies without even acknowledging a customers dispute. I have no problem with paying what I owe and have almost spent as much money with the certified letters and significantly more by wasting over 10 hours of my life on a simple issue that could have been solved early with no issues.

I totaly agree with you.This company straight out lies to your face .When i asked them how much the bill would be for the month it was double what they quoted me?. We also wanted to add the tv service so they sent dish network to are house.. I ended up getting a bill from dishnetwork and century link for the same tv service;. So i asked them and i couldnt believe what i heard:. They told me they dont use dish network so i asked them how did they show up to my house and install the motem they centurylink sent me in the mail/. They didnt know what to say". Each service person you get has a different lie to tell you'. I cant believe this company can get away with this..

CenturyLink does not care about their customers, or customer satisfaction! I have had terrible service since Qwest went to CenturyLink, and when I tried to cancel I was told we are in a contract for 36 months, not because we signed anything but because it was stated on our bill, and since I paid the bill, that was me agreeing to it! Are you kidding me? Now that I want to cancel they are saying that they will charge me a termination fee of $1500.00!!! I have never been treated so poorly by a company. I deal with hundreds of residents a day as an apartment manager, I bet CenturyLink won't be on my move in sheet information, nor will I ever recommend CenturyLink to one of my residents! Terrible experience, terrible company, terrible policies, terrible customer service, everything about CenturyLink-TERRIABLE!