This company really ticks me off. When you place an order, you discover that the majority of the items are not in stock. They give backorder ship dates that are incorrect. They will then cancel the backorder without notifying you. I had a large order that I was waiting for items from. Finally after 2 months I called them, only to discover that they had cancelled the order without notifying me. I had some returns I had been holding so that I could ship them all back together if the new items were not suitable. Their policy is to not refund your money if the items are more than 60 days old. I thought that they should accept the returns because I had been waiting for items that they had cancelled without notification. I called their customer service line and waited on hold for more than 30 minutes, to discover that the person could not help me, and that I needed a "different customer service" that I would have to be put on hold again for. After 39 minutes of being on hold a second time, I gave up. I tried recalling, and gave up again after more than 30 minutes on hold. I also emailed customer service twice, and received no response. I will NEVER order from this company again.

I am in the process of trying to get a refund from an order that was placed on 1-13-12 and was never shipped to me. Customer service supervisors have hung up or disconnected me on three different occasions. I have made five calls to try to get my money back and I'm extremely frustrated. Don't order from Chadwick's of Boston or Metro Style.