Good day

We had a power outage since 02:32 this morning.
I tried calling the call center several times to get a reference and guess what, it rings, the call gets answered and then complete silence???
Getting paid for silence I guess, sorry I mean sleeping.
Hooray for the call center that needs to assist people.
I have tried calling from 02:50 till after 03:23 , a total of 8 times with the same results, dead silence.
Could this please be looked into as a matter of urgency as I am sure I am not the only one with this problem and this is not the first time nor the second or third time this happened.

Calls made to Eskom at the below times on 11-04-2017.
0860 037 566
02.50
02.52
02.53
02.55
02.59
03.22
03.23

Thank you