On 25 August 2011 (8:05pm), I was going to buy Chanel’s product at the shop located in Wynn Hotel Macau.
Unfortunately, I was treated by the sales folks with completely arrogant and rudeness attitude. I walked into the shop and I looked for a wallet. I approached one of the staff and she take it to me for a glance and told me to wait with an impatient tone, then she threw (not put) the wallet to the table very rudely, it was surprised me if it is a regular CHANEL’s way to serve a customer.

10 minutes later when I came back, another staff (see attached her name card) serve me with the same attitude, I asked to get a new one, she came out from back store few minutes later (at the moment, she took out the wallet from packing box without wearing glove, there is only 1 staff wearing glove while doing service!) and she threw the wallet also, she impatiently told me her glove has broken and no more spare at the shop. It is unbelievable that since the wallet has glossy surface and easy to get scratch, and she hasn’t alert that she has wearing a ring. I felt not being served but suffering. Anyway, I gave her my credit card for buying it, once again she told me to wait with that tone and disappeared to the back store with my credit card. Ten minutes later, she came out from back store and told me that my credit card has problem and asked for another. ……

I think I should stop to make purchase and mention that I will purchase when I back to Hong Kong. It’s so ridiculous the “Boutique Supervisor” presented service like this! I wonder how she can manage her teammates with this lower standard sales service.

Dear sir,
I both one nice Chanel Ladies bag for my wife for over Euro 1, 500. But the problem now some screws from chain got lots and Now cannot use the bags the pictures is attaché for your reference, if you can send some of screws to the following address it will be very kind of you,

Thank you,

Ismail Mustafawi
16035 al barwa village wakra
+974 5550 2487
[email protected]
Doha, Qatar