Good morning Sherry,

I’m terribly sorry to see that you’ve had problems with your phone services. My name is George Vick, and I’m a Senior Social Media Specialist with Charter. I definitely understand how vital your phone service is to your company. I have contacted our business escalations group to assist with your concerns. You should be hearing from them shortly. If there’s anything that I can assist with, please do not hesitate to send me an email at [email protected]. Please add “attn CharterGeorge - Sherry Vincent” to the subject line so I can keep an eye out for it.

I want to thanks you for your business, and I look forward to assisting you in any way possible.

Have a great day!

George Vick
Senior Social Media Specialist – Charter
[email protected]