after roughly ten years of PERFECT payment history with my mortgage, and after
the worst Banking experience in my life over the processing of an Insurance Claim
on the building...Farmer's Ins. was great, the Contractor very patient and excellent
work but Charter One Bank had NO COMMON SENSE...and, they continue to be
very, very rigid, unthoughtful and unappreciateive to a very good customer with a perfect
payment history. In fact, they outright refused my request to change Loan Officers
because of poor relations, poor common sense and they continue to keep my mortgage
in Pittsburg in the Global Restructuring Division ( yes !? ) when it makes so much more
sense to have the mortgage in Chicago, the place of the mortgage..go figure...
Reasoning ? They say they don't have to give any...Of course, go see their Parent
Company : Royal Bank of Scotland - losing taxpayers money like a water drain...and
lost more in 2011 ( 2x) than in 2010...Why shouold they make sense ?

The same reason YOU should make sense, which your complaint clearly does not. Pot, meet kettle.