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Chase Home Finance

United States,
Georgia

Consumer complaints and reviews about Chase Home Finance

User926319 Send email
 
Apr 2, 2012

Fabricating escrow shortages

I have just taken on the services of an Lawyer, as the same thing is happening to me with regards to Escrow, late fees, , they have even report me to the credit agencies for making late payment!!!, payments have NEVER been made late, my bank statements prove that! anybody interested in enjoying me, please e-mail me.
This is how a class action could start!
[email protected]
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Mar 23, 2012

Holding of monies for home stabilization

This company has been holding funds that belong to my home stabliization company, LRE, in Brooksville FL. I endorsed it and sent it back for them to endorse and return to me so I can render the funds to the appropriate party. This division (when you can get ahold of them) pretends they are investigating whether the "whole amount" goes to stablization. State Farm Agent Ron Richards in the Brooksville Office has told me he has talked to them and told them it is all for stabilization (which was finished a month ago), and I send a letter from State Farm to Chase stating that the funds of $85, 133.00 were enclosed to me for the stablization bill. They "pretend" there is an adjuster report they are missing; however, a check with State Farm will verify that there is no such report. You may contact Ron Richards at 352-592-7906 to verify this. Everything is on hold in my home for further repair because Chase has grabbed this money to gain interest which is unethical. There is no reason for them not to release this to me.
Traveler122 Send email
 
Mar 23, 2012

Holding of monies for home stabilization

Wow, Mr. “Nonewhatsoeveryou, ” you’re so clever. You think you’ve got all the answers to this issue that everyone ELSE seems to have. But, no, you really don’t have a clue.

I’ve got a fire rebuild contractor payment milestone coming up, and prepared my documentation package. Sent all documents, with notary seals as needed, along with everything that answers each of their questions (update on construction status). Delivered it via fax and overnight (for the original notary seal), so Chase had everything they requested. In my letter I detailed the payments already made, some with the advance Chase gave me, and $17, 000 of my cash advanced because the contract milestone was prior to the 50% inspection.

Chase called me this past Tuesday. I missed the call, returned it on Wednesday. Chase’s phones were down all day. Thursday I returned the call from the Chase Loss Drafts department and asked about the 50% inspection. They had not scheduled it yet. Chase had my letter three days earlier that requested the inspection and Chase ignored it. The rep said it take three business days to get a call back from the inspector (that’s three MORE business days at this point). I reminded the Chase rep that the payment requested was less than what they are holding, per the next contract milestone. Chase rep said she didn’t have any letter from me, and they’ll only release 50% of what’s left. Last letter to which I responded says nothing about amounts to be paid, and the Mortgagor’s Affidavit is asking ME what the draft amount should be. Do you see a pattern repeating here?

I also repeated my questions (that were in my letter) asking how to handle their request for a final lien waiver with the next payment since the contractor won’t be able to provide with a final payment, which won’t come until AFTER construction is complete and the insurance company releases the hold-back. Chase rep said that the additional funds must be deposited now before any more payments (like this next one) will be released. Duhh? I said that no, you can’t have those funds until after all work has been completed and inspected by the insurance company. The Chase rep then said that Chase will need a letter from the insurance company guaranteeing that Chase will be co-payee on all payments for repairs. I explained that I was currently in litigation with the insurance company and that you should already have that, since all structure repair payments (from the insurance company) include the loss payee (Chase). Had to put on my sunglasses for that one (deer in the headlights).

Obviously, no one can get a company like Chase do anything as promised, if they keep changing the rules. And the best part about this is the fact that everything Chase is doing with their customers to get loss drafts paid is entirely arbitrary. There is no contract or regulation that requires any of these routines through which we’re put, and the sad fact of the matter is that we have to do this because we simply have no choice.

When I sent the first insurance loss payment to Chase I was only told about the 50% inspection. When Chase Loss Drafts called a few months ago to get a status update, I was told that they were ready to release all of the funds they were holding, pending the 50% inspection. Chase asked me for the draft amount (on a notarized form), then refused to honor it (per last phone call). I recorded all my phone calls with Chase, so I’m absolutely certain of what I discussed and what I was told. My (extended) memory may be a little better than some people’s memory who post here, and in other forums about the same subject, but we all seem to be complaining about the same issues.

Now, do you REALLY have the answers, clever guy, or are you just another troll looking to stir up some excitement?

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