My boyfriend recently filed a fraud claim because someone withdrew all of his money at an ATM, at a time of day when he was at work. It must have been some kind of card-reading scam because he has never given his PIN number out to anyone.

Chase recently rejected his fraud claim for some inexplicable reason and now he is taking his one day off work to go to the police to file a report.

I don't understand why Chase would reject his claim but it's caused headache and stress. Not to mention that he has no money now.

If they rejected the claim, I'm sure they gave some reason...