On 4th July, 2019, I was contacted by a marketer from Choice Home
Warranty (CHW) to purchase their warranty service. Seeing important
appliances covered, I purchased a year service with policy number
849279862. We have a very well-maintained A/C unit at our home working
perfectly for 26 years without any breakdown. On August 20th,
suddenly, this unit refused to switch on. We filed a claim with CHW
the same day. Next week, CHW fixed an appointment for TLJD Mechanical
LLC to visit our house to fix the A/C with the expectation that we
will pay a service fee of $65. TLJD is a dubious A/C technician in
Baton Rouge. They do not have any star rating. On arriving, they
demanded around $200 extra from my pocket saying that they will not
work without that and CHW does not cover this work (they were supposed
to get the machine started). Since it was too hot (close to 100F) and
I have young children in my household, I had to give in to their
demands. They got the machine started. Less than 2 weeks after this
service call, I recognized that the A/C was not cooling at all (on 7th
Sept, 2019). I called CHW and they recalled TLJD to come back again.
This time they charged $125 for a leak test. All the while TLJD, was
offering monthly financing to replace my A/C. A leak was detected
outside my house where the machine is. They said they will report to
CHW for taking it further. Within 30 minutes, I received an email that
my claim has been denied due to rust , corrosion, and non-maintenance
(for an A/C that has been maintained so well to last for 26 years). I
appealed and was assigned a case manager Mr. Steven McGee whom I
contacted after multiple calls. He responded that he got photographs
of rust and corrosion and on my insistence emailed one of them. It was
photograph from the attic whereas the leak was outside. Based on this
photograph, CHW rejected my claim. I feel cheated and that CHW is a
scam. I have to live without A/C with my young children at 100 F.

Choice Home Warranty has to be the absolute worst Home Service Warranty company with which to work. I purchased a home warranty for a rental property in July 2011 and have had to make service calls three (3) times to have items repaired. All three times the service coverage for the items was denied. They hide behind hidden and lengthy wording in their contract documentation in order to deny claims for services. They are difficult to deal with; not timely in their response; argumentative and fail to stand behind their product. DO NOT USE THIS COMPANY!!!

Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
[email protected], we can shut this company down!!!

So, I have been given this number for you to call and there will be a person to answer the phone: 973-504-6200 . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# 973-504-6213
FAX# 973-648-4595
e-mail: [email protected]