My name is Lorrie, the General Manager of this Hotel and had been at the hotel at the time of the incident. I am not sure who you may be referring to (male mgr.). As we had spoken on the phone and in writing, I felt terrible for what had happened to your poor dog, being an animal lover myself. When the attack on your dog occurred, I was the person who called the police immediately. Then as you came to the desk with your dog, and asked for an ambulance to come for him, I called the Veteranarian Hospital and told them the problem. They asked for the dog to be brought in. I then gave you a blanket for the dog, as we both were concerned, that he was breathing abnormally. You thought maybe he was going into shock. I then had one of my desk clerks take our hotel shuttle and bring you and the dog to the Vet's for care. When you needed to come back, we then came and picked you up to be brought back to the Hotel. As for stating that I said it was your fault, and yelling in the lobby, sorry, I did no such thing. My concern was for your dog. I even asked the police if you could leave as they were taking down information, due to my concern for the dog.
As for screening animals; when the two terrier pit bulls checked in, I went into the lobby to see them. I asked if they were friendly and they said yes. I then pet the dogs. They signed a paper regarding the rules of the hotel with pets.
When your dog was attacked, it was when you by accident, walked into the wrong guest room where the 2 terriers were. They were inside in their own room, so the control of that situation was not in my hands at that moment.
Side point. When I was called by a guest earlier that evening, stating that your dog wouldn't stop barking in the room, I was the person who found you in our breakfast room. You were very apologetic, and I said for you both to enjoy your meal you were eating, and bring the dog into the breakfast room to stay with you, as he would be more comfortable and of course stop barking. You both then thanked me. I wish as well as you that this terrible event had never occurred. I am a person who will always try to help defenseless animals whenever possible as would yourself, and will always continue to do so when in my power to.
I will also be returning your "Choice Points" you used for your room. We had not had a conversation regarding this to be refunded, but considerring the bills you received, I feel it would be appropriate.

Took my family and our friendly beagle dog to Comfort Inn & Suites Nanuet N.Y. location. Turned out to be a horror story shortly after. Wasn’t there for more than 4 hours when my dog was mauled by 2 American Terrier Pit bulls in the back returning from walking dog in the dark in the back . Thank God the area has a wonderful Hospital called Valley Cottage Hospital . Family dog required life-saving surgery and stitches to close some gruesome wounds caused by these 2 attack dogs. My helpless beagle almost killed, was saved by the doctor at this hospital. This Hotel is anything but pet friendly. Another room had a German Sheppard going nuts against the glass. Wonder which room had the lions tigers and bears. A nice pleasant getaway idea turned out to be a nightmare. The Manager yelled at me because I dared to ask for help. I was mortified and embarrassed by his treatment towards me being as well as being in shock at the time due to this incident. Manager was most unprofessional, screaming out in lobby it was my fault. Hotel is not a secure place to bring your loving pet or humans since Hotel apparently never trained management properly in dealing with crisis of this magnitude.

I would not recommend this place for anything more than directions to another Hotel in the area. They wont even pay the life saving medical treatment medical bills for my dog nor return the points I saved up. Keep in mind people do go there who don’t have pets. Their lives are in jeopardy when you don’t screen the animals you accept or limit type of breeds you allow.

If you look up American Terrier which I did when I came home you will see these animals are by design breaded to fight. What parent allows small children to pet an American Terrier or German Sheppard without fear of being mauled? If you have children be careful the back doors aren’t secure and can be opened by accident from the outside as well as not closed properly to begin with. The lighting at night is almost non existent. No room numbers to indicate which room it is. All factors when making a decision which hotel has the consumers best interest in mind.

To wrap up this disaster Hotel says its pet friendly and since they don’t care what kind of animals they take in I would agree . However that’s makes it no human friendly. Be on your guard at all times because you never know when a dog or multiple dogs will escape and try to maul your dog, an adult or unfortunately one of your precious children. To add insult to injury they wont accept financial responsibility for their negligence. Remember dogs are like people and sometimes react differently under fear .

There is an expression, caveat emptor means buyer beware. It most certainly applies to this Hotel.

Good Luck

Keep your dog home, if you want someone to blame ? start with yourself...You put the dog at risk.