Before I even got as far as getting a quote from these arrogant pigs, I decided not to use their services.
I first spoke to a person a few days ago - a man. I asked relevant questions to do with AC coverage. He would not give me a straight answer when I asked if they covered AC lines.
He refused to answer me and the call got 'cut off'.
I called again today and asked to speak to a woman in sales and was put through to 'Sheila'. It was obviously a man playing the fool with me.... that is how this company runs their business.
While I was speaking to 'Sheila', the line went dead.
So I called again and spoke to another unknown male. I asked to be put through to a female representative and he asked me why. I explained that I find it less intimidating to speak to women in sales and that the men that I had spoken to previously had been rather condescending when I asked questions about the coverage.
He told me that there were about 80% males on the sales team, so I decided to see if I could get some answers from him about the AC coverage.
I told him that before I jumped from the frying pan into the fire, by switching from AHS to Choice, I specifically wanted to know whether the company covered leaks in AC line sets. He didn't give me a definitive yes, but said that all those details were in the agreement online. So I asked him again, if the lines were covered. He said that he had answered my question and when I told him that I'd had read the agreement and that I needed clarification on what non-covered 'modifications' meant, he rudely said to me: 'I'm emailing the agreement to you. Read it and call back when you're ready to sign up'. Who the heck are these people? is this how they are trained to pull in customers? He spoke to me as if I was a stupid female who should not be questioning the world of a superior man in sales.

I was so incensed, I called him arrogant and I put down the phone.
I called back and the same person answered the phone.... what are the chances! I've never been able to speak to the same person in a call center!
I asked to speak to a supervisor and instead of putting me on hold, he leaves the receiver up and shouts over to his supervisor, saying that there's a woman on the phone who doesn't want to speak to a man because she says that they are arrogant. He then comes back to me, saying that he is putting me through and I told him that he could at least cover the receiver when he was mis calling a potential client. I did call him stupid and so he hung up on me.
This company deserved to go down the pan with the rest of them.
I will post this up on as many review sites as I can, in the hope that people will take note and refuse to deal with such rude pigs!

Before I even got as far as getting a quote from these arrogant pigs, I decided not to use their services.
I first spoke to a person a few days ago - a man. I asked relevant questions to do with AC coverage. He would not give me a straight answer when I asked if they covered AC lines.
He refused to answer me and the call got 'cut off'.
I called again today and asked to speak to a woman in sales and was put through to 'Sheila'. It was obviously a man playing the fool with me.... that is how this company runs their business.
While I was speaking to 'Sheila', the line went dead.
So I called again and spoke to another unknown male. I asked to be put through to a female representative and he asked me why. I explained that I find it less intimidating to speak to women in sales and that the men that I had spoken to previously had been rather condescending when I asked questions about the coverage.
He told me that there were about 80% males on the sales team, so I decided to see if I could get some answers from him about the AC coverage.
I told him that before I jumped from the frying pan into the fire, by switching from AHS to Choice, I specifically wanted to know whether the company covered leaks in AC line sets. He didn't give me a definitive yes, but said that all those details were in the agreement online. So I asked him again, if the lines were covered. He said that he had answered my question and when I told him that I'd had read the agreement and that I needed clarification on what non-covered 'modifications' meant, he rudely said to me: 'I'm emailing the agreement to you. Read it and call back when you're ready to sign up'. Who the heck are these people? is this how they are trained to pull in customers? He spoke to me as if I was a stupid female who should not be questioning the world of a superior man in sales.

I was so incensed, I called him arrogant and I put down the phone.
I called back and the same person answered the phone.... what are the chances! I've never been able to speak to the same person in a call center!
I asked to speak to a supervisor and instead of putting me on hold, he leaves the receiver up and shouts over to his supervisor, saying that there's a woman on the phone who doesn't want to speak to a man because she says that they are arrogant. He then comes back to me, saying that he is putting me through and I told him that he could at least cover the receiver when he was mis calling a potential client. I did call him stupid and so he hung up on me.
This company deserved to go down the pan with the rest of them.
I will post this up on as many review sites as I can, in the hope that people will take note and refuse to deal with such rude pigs!