Good day.

I would like to air out my grievance towards the Chowking Branch in Citymall Dipolog City.

This noon, July 17, 2019 I was queueing up to order food from them. I had with me an e-voucher which I received from a promo from Globe Gcash for one halo-halo from Chowking. Despite the long lines at that time, I took my time waiting since I was really looking forward to redeeming my voucher.

When my turn finally came at the counter, I eagerly presented my voucher code to the cashier, but much to my disappointment and embarrassment, I was told by the manager nonchalantly that they do not honor such codes due to their "lack of internet connection." This frustrated me as the considerable amount of time that I spent waiting in line was for nothing.

So after that, I checked the Globe Gcash website to verify their list of participating stores, and that particular branch was one of them. This only aggravated my frustration.

Hence, I am writing this email to air my grievance and complaint to the management of the aforementioned store. I don't mind that I didn't get the food item in the voucher. What really ticked me off is how that store doesn't even care that they advertise that they are participating in the said promo yet they don't honor their vouchers when redeemed to them. I wasted my time and energy waiting in line only to be nonchalantly brushed off by a noncaring cashier and manager.

I hope that this message would spring some action on the part of the management.