HORRIBLE CUSTOMER SERVICE
ON 2/27/08 ABOUT 5:55PM I WENT THROUGH THE DRIVE THRU AND GENTLEMAN ASKED ME TO HOLD ON, THEN AFTER ABOUT 3 MINUTES HE SAID GO HEAD. I ASKED HIM “WHAT DO YOU HAVE THAT CONTAINS 4 PIECES OF CICKEN AND A BOWL OF MASHED POTATOES”, HE REPLIED, “WE DON’T HAVE ANYTHING”. I SAID, “WELL WHAT ABOUT SOMETHING SIMILAR”, HE SAID, “NOTHING”. BUT I CAN HEAR HIS VOICE WITH AN ATTITUDE. DUE TO THE FACT THAT THE MENU DID NOT HAVE ENOUGH LIGHTING, I WAS NOT ABLE TO SEE THE MENU CLEARLY, SO I ASKED HIM “IF I CAN GO THO THE WINDOW” IN A BOTHERED VOICE HE SAID, “I GUESS”. I DROVE UP TO THE WINDOW AND ASKED HIM, “IS THAT THE ATTITUDE THAT YOU USE TO TREAT YOU CUSTOMERS?” HE SAID “YES MAM, IT’S THE ONLY ONE I HAVE”. I SAID, “LET ME TALK TO YOUR MANAGER”, HE SAID “SHE IS NOT IN BUT HER NAME IS SONIA”. I LOOKED AT HIS NAME TAG AND IT SAID “SHIFT MANAGER - MARCELINO”. I ASKED HIM “ARE YOU THE MANAGER”. HE SAID, “NOPE IM JUST AN EMPLOYEE”. I REQUESTED A PHONE NUMBER TO REPORT HIM AND HE REPLIED BACK AT ME “OH SO YOU CAN REPORT MY ASS”? I SAID, “YES THAT’S EXACTLY WHAT IM GOING TO DO”. HE SLAMMED THE WINDOW AND THEN STARTED CUSING AT ME THRU THE INSIDE OF THE RESTAURANT AND I COULD SEE ALL THE EMPLOYEES LOOKING AT HIM. THEN, HE WENT TO GRAB A NUMBER HE OPENED THE WINDOW AND THREW IT AT ME. THEN HE ADDED, “HERE THAT WAY YOU CAN REPORT MY ASS YOU FUCKEN DYKE”, THEN SLAMMED THE WINDOW A SECOND TIME. I WAS REALLY IN SHOCK THAT I COULDN’T DRIVE AWAY SO I CALMED MYSELF DOWN THEN, DROVE AWAY. I GOT TO MY HOUSE AND IMMEDIATELY CALLED THE NUMBER (916-392-3000), THAT HE GAVE ME AND NOBODY ANSWERED THE PHONE. I CANT BELIEVE THAT CHURCH COMPANY WOULD HIRE SOMEONE LIKE THAT. IT IS SO UNBELIEVABLE. I WOULD NOT DARE TOUCH ANTHER CHURCHS CHICKEN AGAIN
