This is a quick notification for anyone who has a myCigna account. Please make sure to use your account at least one every couple of years because after that time, it deactivates. I tried to get in my account and file a claim (for a supplemental wellness type insurance, not my main insurance) and the system couldn’t locate me with any type of information I was trying to enter. I just finished talking to their web site assistance department and was told that after 2 years, your account is deactivated. I asked if they could reactivate it or if I could register for a new account and was told that I cannot. Once an account is deactivated, you’ll need to call in for any and all future transactions, questions, claim info, etc. You CANNOT access anything online after that time period.

I’m astounded that in this day and age (and as vast as Cigna is) that there is NO way that a new account can be created or the original one can’t be activated again. So, after getting over that fact (still trying to actually), the representative offered me a fax number or mail in address to send a claim. I asked him if there was an email address that these could be sent to as I’m currently working from home and don’t have access to a fax here. Again, I am astounded – he told me that there was no email address where claims could be submitted to. Just a fax number and mail in address. I’m curious, is this still 2020 where all things digital rule? I can’t believe that the claims submittal process for this company is SO outdated that I need to use a fax or mail the physical forms in. Really???

So now, when I snail mail my forms in, there is no way to look up the status online and who know how long I’ll have to wait until someone actually gets my forms before I can call in to speak with someone. There really has got to be a better way – CIGNA – PLEASE SEE THIS FEEDBACK AND FIX YOUR PROCESS!!!