I'm hereby to make a complaint to one of your staffs a malay male officer who was on duty Wednesday 6th Dec 2023 this morning at around 8.28 am at CIQ Sultan Iskandar Building

I was on my way to work and I discovered all the self automated and MACS lane are OFFLINE. To put matter worst there were large crowd of people and travellers departing from Johor bound to Sg. I joined the Queue at the very end lane next to the MACS Automated Lane.

I handover my passport and he began to scan my passport thus I noticed he stamped my passport out despite having MACS. I told him that I have MACS and he began to response in such horrific manner. He said "Kalau awak ada MACS kenapa" I was taken aback but his abusive rudeness and was complete offended. I told him I saw he stamped out on my passport and he then mentioned "System Down". I just said Oh and took my passport walked off feeling dissatisfaction.

Unbelievable. Please educate your staffs to have basic courtesy and manners. Such a disgrace wearing a pride uniform with stinks attitude. If he does not favour working in customer related service, I strongly suggest please hang that uniform and find other jobs that suitable his needs.

My personal opinion majority of your staffs needs to undergo an anger management course and learn to be polite and stop this laziness. Mana amanah kerja baik. Tolong diri tu and ubah sikap perangai.