Citimortgage. I closed on my home 6/6/2006. Original mortgage proposal was PMI insurance of approx 150.00/mo. However at closing, PMI listed at $571.00. Please see attached
11/25/2015

Rosemary Jackson
8514 Kings Way
Kunkletown, PA 18058

RE: Loan # 2003471267

Dear Ms. Latessa,
I am sending this as a history of my account with CitiMortgage that can be put in my file so I don’t have to repeat it on every call and can be reviewed by the representative that handles my call.

1. Relocated by Kraft in 2006 to Pennsylvania
2. Citi came to workplace to solicit mortgages.
3. I was approved by other banks including Wells Fargo but believed City to be honest and reputable so went with City
4. Quoted originally $150.00 in PMI. However, at closing documents stated $571.00/mo PMI
5. Called City while at the closing and told to sign and they would work it out with me the following week.
6. Naïve me, believed representatives and Citi would do as stated.
7. Following week called representatives and told that Citi could not do anything it was up to PMI. I called PMI and was referred to Citi. (This has been recurring for the last 9 years as every 6 months I try to gain more information.
8. Had to Modify loan because mortgage payment was $1871/mo due to PMI. I was prepared to pay up to $1400/mo based on preliminary talks with Citi representatives.
9. Now with modification,interest rates keep climbing and no one at Citi is trying to help me stay in my home and address the PMI issue. PMI is not trying to address the issue. Both companies just want to collect money from those of us trying to be honest and respect our commitments.
But I questions, what is Citi’s commitment to it’s customers.
10. No one at Citi or PMI can explain why my PMI is over $6800/yr and now one has tried to readdress the issue in 9 years.
11. Companies like yours is the reason why people just walk away from their property.

I haved been receiving multiple harrassing phone calls about a mortgage payment that is not even past due. I asked the caller to stop the phone calls but he said I would have to give him payment first. I had at least 9 calls within the last 3 days.
Citimortgage had terrorized me in the past, including telling me I was in foreclosure and they were unable to take my payments (of course I wasn't). It took hours of being passed to one person to another. You are unable to talk to anyone other than phone solicitors. I am trying to find out how I can be included in a class action suit against Citmortgage.

You don't mention if they're calling a cell phone or land line. The good thing about cell phones is you can set it so that calls from certain numbers have a silent ringer...that way you'll never even know they're calling :)
Citi used to call me about my student loans literally the day after payment was due if they hadn't received it. Even if your mortgage payment isn't technically past due (as in no late fees have been assessed), most banks consider it late starting on the 2nd of the month.
But if your payments genuinely aren't late, just stop answering the phone and save yourself some grief :)