I call this the Nightmare Bank. I am praying that they have not screwed my credit rating up so bad that I can switch banks.
-Had a no fee account that switched to a FEE account (and huge fees!) without me being notified. Opened a new no fee account, but the kid who opened it failed to close the old account. Received a noticed that this unclosed account was overdrawn.
-a large check was posted twice-leaving my account hugely overdrawn. Opps, so sorry! Another one of the child tellers giggled and asserted that someone goofed.
-The most recent problem, and the one that has pushed me over the edge: Went to withdraw money for Christmas shopping at a Citizens Bank teller. No money is dispersed. the child teller giggles and says, gee, sorry 'bout that-they are filling the machine and it should have been put out of order. After hours of contacting customer service and everyone I can think of, the upshot is: Sorry, you are screwed. No Christmas for us. Oh, eventually, in six months or so the money will be replaced, but no time soon. I've been waiting five years for a chargeback that was never credited (and never will be), even after I filed an affidavit etc.
Another beef: Citizens has sold every bit of information-including my SS etc. to everyone on the planet. Is this normal? If so, it sucks.

this spot is not big enough to fit all of my complaints. $12.000 dollars in overdraft fees last year I am writing a report to the attorney general and I am switching my business to another bank immediately . and I will video me using a blowtorch on my citizens checkbook very soon (will be on YouTube)