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Comenity bank-account assure

United States,
California

Consumer complaints and reviews about Comenity bank-account assure

Shi Martinez Send email
 
Mar 13, 2020

Misleading information

I have two accounts, my Express Next and my Victoria Secret credit card been charge a fee for account assure since 2017. Both I did no authorized. When ask to activate my cards I was told that if I sign up I would received a gift card. They said the fee would only be $1 but I say I didn’t want to sign up for it but they still did anyway. I never received a gift card and the amount charge to my account has been different and higher than $1 every month. I hadn’t been keeping up with my statements so I didn’t know my account assure was active until today. I Just emailed them regarding two qualifying events I had in Jan 2019 and April 2019 to see if they would give me a refund for the balance on my statements at that time. I want to be refunded for all this time I had been charged for it.

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