I have been complaining of a very loud buzzing on my phone line and an occasionally dead phone for THREE WEEKS. I am unable to use my phone because no one can hear me above the buzzing noise and it frequently cuts out during dialling and calls. It took a WEEK for the Comwave Technical Support to get back to me via E-mail and then the game started of contacting me one day, my reply and their contacting me again 2 DAYS LATER. I am sick of rebooting my phone and checking serial numbers and power onputs and outputs and now they have admitted that the Goldstream converter has died and I need another one I haven't heard a thing from them since. I have been exhorting them to fix the situation constantly from the start of this farce, and emphasising the urgency of the situation, as I have some urgent phone calls to make and my frustration is great. I have been with Comwave for a number of years as I am elderly and on OAP and need to keep a sharp eye on my money. I have had dealings with Comwave's Technical Support over the years and they have always been slow, but this is unbelievable. This company's idea of service is arrogance personified and I am shocked that they can get away with it.

As customer No. C766315 I must complain about Comwave slogan which reads in all printed and visual media " Try it for free, you have nothing to loose"

Well I have not receive the product I requested, lower Internet Speed than offered, a VoiP land line that cannot be used for Door bell.. I used the service for 20 days. Within those 20 days I had 5 complaints that I was not getting the service offered. 5 Speed Tests were run and still the service was not up to my satisfaction. Sitting in front of a screen for 105 seconds to have a page change, sitting in front of a screen for 215 seconds to see a web site up load is stressful in this day.
Comwave received all their equipment on February 16, 2016. On February 18, 2016 they were reporting that they had not received the equipment, even though Tracking number from Canada Post specifically confirmed that it was delivered on February 16 at 15:51 hrs.
Then I had to argue with Comwave Customer service reps in El Salvador that instead of getting a full refund ( CAD$359.63) they had deposited in my credit account only CAD$ 141.25. It was an uphill argument trying to convince Comwave Customer Service Representatives that if the slogan is " Try it for free, you have nothing to loose"...I should get 100% of the money withdrawn from my account inmediately the day the Installer connected me to the network.
I am angry, disappointed that I have been given the run around by Comwave when their service did not measure up to what is offered in their media ads. They bargained with me that I should pay the shipment of the modem, they ( Comwave) bargained with me about having to pay for the fee of an installer; an installer who did not do a good job, a second one was sent who was more thorough and a third one which turned out to be as bad a worker as the first one. SHAME ON YOU COMWAVE ( 41 WILDCAT DR, NORTH YORK, ONTARIO, CANADA)