called 800 # few times about el line rubbing on street lamp, keep telling me not their line IT IS A CON ED WIRE, why can I not get someone here to fix problem
4302 vireo ave 10470

I can say as an executive of my own company that you can try but you can't always please everyone as a company. Now, having said that, Edison doesn't eve try to provide customer service. They just tell their employees to say, "Sorry, there is nothing I can do." My favorite part is that you have to go through a process to speak to a supervisor. They actually refuse to let you speak to someone of authority.

My issue was that I moved into a 3, 000 per month condo. We were told we had till the end of the month to switch power into our name. Well, Edison came and shut off our power. The reason: previous tenant had not paid their bill in months. We let them know, we were in fact NEW tenants and gave them our info. They said the earliest they can have our power on is 72 hours. Yikes! We begged but no budging. We struggled through 3 days and on the day they promised I called midday to follow up. Yes, they said, someone will be out by 5pm. At 6pm, no had come to turn our power on. We called and they said they have an after hours team, to wait until late. No one came. We called again, they said, "No one is going to come, you are under investigation. You will need to prove you are new tenants. We had to fax our rental agreement, and ID. They said in response that they have the right o let us know the findings of their investigation in 72 hours. We "begged" to please turn on lights and they said they cannot. 72 hours came and went and they did not let us know and did not answer the direct line their gave us. We called yet again and they said they didn't have information. Mind you, I have been without power for 8 days by then including the weekend. My husband even offered to pay the previous tenants 300+ bill just to get our lights back on. They refused. They finally responded to our calls and said that they found that we are in fact new tenants but under the circumstances they require a 200 dollar deposit. For what? They would not tell us. So we called the next day, the only opportunity I had to call was at 5pm. After 35 minutes on hold and being transfered 3 times, they tell me I cannot pay by phone and I need to walk in cash. What?! So, now, 10 days later, I will be walking into a LIQUOR store which is their nearest payment center and pay 200 dollars for a deposit because Edison is in fact the most awful business I have ever been forced to pay my money to. I will write every single person at that company head if I have to, given the impact on me and my business of not being able to get take a decent shower, work in my home office, cook food, on and on. I've lost time and money because of their incompetence and I don't believe I have ever been this upset by a companies blatant disregard.

ConEd actually called me to say that THEY made an error and got our meter mixed up with our neighbor's (we live in an small apartment building). They are now saying that we are required to pay for the back bills for ConEd's error! I have paid the bill that they have sent to me every single month, on time. Do I have any recourse? I cannot believe that they want me to pay over $2000 for their admitted mistake.