I have the same problem as many others out there regarding Conn's Service! I paid an exorbitant sum for my washer and dryer. I also purchased the extended warranty. My dryer did not work for approximately the first month and a half! Any calls to the customer service line was useless! I even went as far as contacting the VP of Service-Farah, and the VP of Customer Service-Allen Sheppard-who basically wanted me off his phone as soon as possible. When Farah contacted service in Dallas-they even gave her issues. Now my machine is broken-again-even though they originally replaced major parts-motor and heating elements-multiple times-not to mention replacing the whole unit. I did NOT buy bad machines-my in-laws are from overseas-and they are some of the best selling-most requested machines over there! The problem here is the fact-and the latest service repairman admitted to it-they do NOT know much about these machines. Why sell them-with a warranty-if you don't have trained technicians to repair them? I have even offered to pay the manufacturer to come out and repair them-at my cost and have Conn's re-imburse me. The manufacturer can't because Conn's has to give them the approval to repair-and even after asking Conn's multiple times to give the manufacturer approval-they still haven't. Now-they were supposed to overnight a part last Friday-to be installed last Saturday. It is now Tuesday-and I haven't even received a call back. And when I call in-I get the run-around. And this is after waiting over a week for them to come out to even look at the machine. Do NOT let them fool you-the Service manager would have you believe that their repairmen don't work after 6pm-the service team has no problem working late when it serves their purpose-we once waited all day on a Saturday for a service guy that was supposed to be there before 12pm-he didn't show up until approximately 8:30pm. This is not my only issues with this company. When they delivered-we paid for next day delivery-it didn't arrive. Also, we once waited over 3 1/2 hours for a salesperson to help us in store-cash in hand to buy a sofa and 37 inch TV. We stayed only because my husband and I-newly wedded had searched far and wide for a sofa and this was the only one we could agree on. This was of course-the day after we bought the washer and dryer-it hadn’t delivered yet-other wise I would have rather sat on the floor than to give them any more of our money! I use to be a loyal customer-as was my entire family-we will never shop there again. We would rather pay more-and have good service!

I Called about the (Supposed Leather Reclining Sofa & Love Seat combo) Asking what could be Used to Clean This Material because it Has a very foul Smell to it if it Gets wet. They're reply "They Didn't know What I was talking About" I had to call the Manufacturer! Which I Called and Was told that they Discontinued this Model Thur Conn's a while back, so anything being sold was back stock and not covered under warranty. So it's not even Leather!! And it Stinks!!